Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience.

With more than 1,000 stores, Danish Supermarket group is one of Denmark’s largest retailers. To help keep up with customer needs, the company manages more than 10 terabytes of business intelligence …

Torrid is a distinct multi-channel specialty retail concept operated by Hot Topic. It’s a fashion-forward brand that sells apparel, lingerie, shoes and accessories designed for various lifestyles …

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel capabilities of 21 vendors in this …

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients …

You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created …

Improve customer survey response rates and feedback data with automated surveys.