Betsy Craig

Betsy Craig Betsy Craig brings 20 years of food service industry experience to MenuTrinfo, LLC a menu nutritional labeling Company. Her commitment to the betterment of the food industry and her desire to affect the dining public are the driving forces behind ...

Latest: Food fight on Capitol Hill: Update on Common Sense Nutrition Disclosure Act
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Jessica Webster

Jessica Webster Jessica Webster is the Art Director for Horizon Display, an interactive solutions company which focuses on creating dynamic experiences that align with customers’ business objectives. She is responsible for working with Horizon’s interactive strategy team to engineer graphical representations of ...

Latest: The importance of building buzz in your organization before deploying digital signage

Alex Hum

Alex Hum Alex is a partner from an international technology consultancy firm. He consults global clients to create and deliver Enterprise and Solution Architectures with rapid consumerizatons of information through innovative technologies.

Latest: Will Facebook and Twitter accelerate retail m-commerce?
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Judy Mottl

Judy Mottl

Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter ...

Latest: Why the 'endless aisle' works for the customer and the retailer
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Shep Hyken

Shep Hyken Short Bio: Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of ...

Latest: The future of customer service is now
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Francesca Nicasio

Francesca Nicasio Francesca Nicasio is a retail blogger from Vend, a point-of-sale, inventory, and customer loyalty software that helps over 10,000 retailers manage and grow their business.

Latest: How to use technology to make a real impact on shoppers
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Mark Ranta

Mark Ranta I am a digital banking professional with enthusiastic interest in bleeding edge services and technology. The digital revolution has just begun.

Latest: Bitcoin, other virtual currencies are a global reality
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Micah Solomon

Micah Solomon Solomon is a customer service, hospitality and marketing speaker, strategist and acclaimed author of the new book, "High-Tech, High-Touch Customer Service."

Latest: The one word you need to know when it comes to holiday returns
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Barbara Crowhurst

Barbara Crowhurst Barbara Crowhurst is North America's #1 Retail Business Coach. She is also a writer, international speaker and trainer. Her comprehensive and detailed approach to retail comes from years of working in the industry. Her career has taken her from working ...

Latest: Five ways to rev up your retail staff
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Mike Wittenstein

Mike Wittenstein Mike Wittenstein, founder of Storyminers, is a practicing customer experience consultant and speaker with over two decades of experience. His work has taken him to more than 25 countries and he has helped over 400 companies with his expertise in ...

Latest: Three common mistakes businesses make with customer experience

Doug Stephens

Doug Stephens Retail futurist, Doug Stephens is an in-demand speaker for private and public sector audiences across North America on the mega-trends shaping a new era of retailing and consumerism. His thinking has influenced many of North America's best-known brands. Doug is ...

Latest: If our data is currency, who is the bank?
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Laurel Tielis

Laurel Tielis Laurel Tielis is a former retail reporter at WWD, HFN, the Miami Herald, People Magazine and others. She is a sought-after speaker on the topic of how retailers can increase sales, and is the author of "Ka-Ching! How to Ring ...

Latest: Speed up sales by using QR codes
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Chris Allen

Chris Allen Chris Allen, director of Demand Generation, joined Vantiv Integrated Payments (formerly Mercury Payment Systems) in 2014 tasked to create merchant demand for the channel. He has over a decade of marketing leadership experience as an entrepreneur and executive within the ...

Latest: Making data-driven decisions with your POS
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Jim Joseph

Jim Joseph Jim Joseph is an award-winning marketing professional who specializes in building consumer brands. His client experience includes blockbuster brands like Kellogg's, Kraft, Cadillac, Tylenol, Clean & Clear, and Wal-Mart. He is currently President of Lippe Taylor Brand Communications in New ...

Latest: How Chevy wins at storytelling

Harvey Mackay

Harvey Mackay Harvey Mackay is the author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt. Both books are among the top 15 inspirational business books ...

Latest: Four myths of the marketplace
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Emily Carroll

Emily Carroll Emily Carroll is the Marketing Manager of Prendi Pty Ltd. Prendi is a full-service digital solutions provider, specialising in the integration of a wide range of technologies, content and interactivity into physical environments.

Latest: Will McDonald's be the catalyst for the next era of retail disruption?
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Ron Bowers

Ron Bowers Ron Bowers and Frank Mayer & Associates are recognized for their expertise of the in-store merchandising marketplace. Their creative insight has developed leading edge point of purchase displays, digital signage, kiosks, mobile, and self-service retail customer experiences.

Latest: For retailers, will 2015 be the year of the millennial?
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Jason Goldberg

Jason Goldberg A shopper marketer with 20 years of experience with major brands including Best Buy, Procter & Gamble, Sony, Target, Walmart and many others. Jason leads the Strategy practice for CrossView, a leading provider of cross-channel commerce solutions.

Latest: Is it Time to Drop the 'e' from e-Commerce?
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Steve Starr

Steve Starr With decades of experience in the industry, Steve Starr has become a nationally-recognized leader in restaurant and retail design. While his insight and expertise spans the hospitality industry, his focus is on branding, consumer behavior and the development process. Steve ...

Latest: How to build a multi-sensory experience in the retail environment
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Andrew Sharpe

Andrew Sharpe Andrew Sharpe is the founder and Chief Storytelling Officer for BRANDSPANK Retailer Marketing--an agency that specializes in user-experience & consumer engagement for bricks & mortar retailers. A self-described retail marketing insight-er, he'’s also a highly regarded blogger and presenter.

Latest: Why customer service and branding are the same thing
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Lyle Bunn

Lyle Bunn

is North America’s longest serving analyst, advisor and educator in North America’s Dynamic Media industry. He serves on the BrainTrust of, as Chair of the Center for Digital Experience and was nominated as the Elevate Awards Customer Experience Influencer ...

Latest: Customer experience is defined at new levels during ICX Summit 2017
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Jeff Weidauer

Jeff Weidauer Jeff Weidauer is vice president of marketing and strategy for Vestcom, a provider of integrated shopper marketing solutions. With over 30 years of retail experience, Jeff is a prominent speaker, writer and expert source to retailers, brands and media on ...

Latest: Why most retail loyalty programs are failing
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Will Hernandez

Will Hernandez Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of, he spent two years as the content manager for, a leading payments industry news aggregator and information hub ...

Latest: Merchants should highlight mobile self-service usefulness to consumers
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Aaron Shapiro

Aaron Shapiro Aaron Shapiro is CEO at HUGE, where he helps companies reimagine how they interact with consumers and manage their business in a digitally driven economy. He is also the author of "Users Not Customers: Who Really Determines the Success of ...

Latest: Anything they can do, you can do better
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David Anzia

David Anzia

David Anzia is Senior Vice President-Sales for Frank Mayer and Associates, Inc. With twenty-plus years at FMA, David has been instrumental in developing and nurturing numerous long-term account relationships that have contributed to the company’s success.

Latest: Tracking the 'next big thing' in retail technology

Bryan Pearson

Bryan Pearson Bryan Pearson is President and CEO of LoyaltyOne Inc. and the author of the best-selling book The Loyalty Leap: Turning Customer Information into Customer Intimacy.

Latest: Lions of retail: 8 surprising brands coming on strong In 2018

Tom Redd

Tom  Redd Tom Redd is the Vice President of strategic communications for SAP covering the global retail industry. He leads the team responsible for leveraging the driving internal and external communications via many channels. He is also an internal advisor for SAP ...

Latest: From baby shoes to custom shoes in supply chain reliability

Kristen Gramigna

Kristen Gramigna

Kristen Gramigna is Chief Marketing Officer for BluePay, providing retail payment processing solutions for merchants of all sizes. She brings more than 15 years of experience in the bankcard industry in direct sales, sales management, and marketing to the company ...

Latest: The real secrets to creating a memorable customer experience
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Kimberly Nasief

Kimberly Nasief Kimberly Nasief been in the customer experience industry for nearly two decades. She is president & founder of Measure Consumer Perspectives, a global mystery shopping and consumer feedback firm. She is also a wife, mother, Star Wars fan, and geek.

Latest: Customer experience management makes for good marketing
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Robert Siciliano

Robert Siciliano Robert Siciliano is CEO of He is a nationally known speaker on the subject of identity theft.


Cherryh Cansler

Cherryh Cansler

Before joining Networld Media Group as director of Editorial, where she oversees Networld Media Group's nine B2B publications, Cherryh Cansler served as Content Specialist at Barkley ad agency in Kansas City. Throughout her 17-year career as a journalist, she's written ...

Latest: FastCasual's parent company launching
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James Tenser

James Tenser James Tenser is an analyst and consultant specializing in shopper-centric business strategy, research and marketing content for the retail, services and consumer goods sector. Since 1998, his practice, VSN Strategies, has served a diverse clientele of brands and solution providers.

Latest: Independent grocers: Three ways to gain a trade promotions edge

Jeanne Bliss

Jeanne Bliss Jeanne spent 25 years leading customer experience at Lands End, Coldwell Banker, Allstate, Mazda, and Microsoft. Her bestselling books are "Chief Customer Officer" and “I Love You More than My Dog.”

Latest: Do your customers say they love you?

Arturo Nava

Arturo Nava Arturo is the managing partner of Marketealo, a strategic marketing and innovation firm that creates and markets Latin-inspired brands. He is a forward thinking and passionate marketer, brand builder, innovator and entrepreneur with 11+ years experience leading teams to grow ...

Latest: Innovating under the Latin influence

William Cusick

William Cusick Bill Cusick is founder of Customerspectives, a customer/prospect experience firm, and author of "All Customers Are Irrational" (AMACOM). He has helped Fortune 500 companies, as well as small and midsize companies, to improve profitability through better experience and communications.

Latest: Will same-day shipping make us happier customers?

Harry Friedman

Harry Friedman Harry J. Friedman is an internationally acclaimed retail authority, consultant, trainer, speaker, and author. Since founding The Friedman Group in 1980, his high-performance sales and management training systems have been used by over 500,000 retailers worldwide.

Latest: Why you should never ask customers how much they're looking to spend

Susie Pecuch

Susie Pecuch Susie Pecuch is a Customer Experience Architect. She designs customer experiences that create word-of-mouth marketing momentum and bottom line results. She has worked with some of the top companies in the world including Disney, NIKE and Singapore Airlines.

Latest: Just for you... here's the one word that matters
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Doug Fleener

Doug Fleener Doug Fleener, the former director of retail for Bose Corporation, is president and managing partner of Dynamic Experiences Group LLC, a proven retail and customer experience firm that works with progressive retailers and other customer-focused companies.

Latest: Consistency and avoiding Whac-A-Mole
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Greg Swistak

Greg Swistak Greg Swistak is the president of Ikoniq, a provider of custom carts, kiosks and repurposed shipping containers.

Latest: Retail co-op can provide out-of-the-park benefits for all
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Phaedra Hise

Phaedra Hise As Senior Editor, Phaedra leads the creation of new editorial pieces for multiple content platforms in the COLLOQUY media enterprise: COLLOQUY magazine, the Enterprise Loyalty in Practice journal, COLLOQUY web site, COLLOQUY social media blog as well as other LoyaltyOne ...

Latest: Undressing an online loyalty trend
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Jeff KAGAN Jeff Kagan is a Wireless Analyst, Telecom Analyst, speaker, author and consultant. Over 30 years he has followed the Customer Experience through technology like wireless, wire line, telecom, Internet, cable TV, IPTV, Cloud, AI, Mobile Pay, FinTech and more. Email ...

Latest: Kagan: Kroger change wave keeps up with Amazon Whole Foods

Scott Voigt

Scott Voigt

Scott​ ​thinks​ ​that​ ​it​ ​is​ ​too​ ​hard​ ​for​ ​product,​ ​support​ ​and​ ​marketing​ ​teams​ ​to​ ​understand​ ​and​ ​improve​ ​user interaction​ ​on​ ​the​ ​web.​ ​With​ ​this​ ​in​ ​mind,​ ​he​ ​and​ ​a​ ​few​ ​folks​ ​much​ ​smarter​ ​than​ ​himself​ ​started​​ ​FullStory​,​ ​a radically​ ​new​ ...

Latest: 3 ways to boost the mobile e-commerce experience
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Peggy Carlaw

Peggy Carlaw Peggy Carlaw is the founder of Impact Learning Systems. Impact helps companies create a customer-focused culture and improve the customer experience while producing measurable business results.

Latest: How customer service builds brand loyalty
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Jeff Fromm

Jeff Fromm Jeff is executive vice president at Barkley, an advertising agency in Kansas City, Missouri. He is also the lead editor of and a co-author of Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever.

Latest: Millennial marketing lessons from Jimmy Fallon
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Richard Buckle

Richard Buckle Richard Buckle is the founder and CEO of Pyalla Technologies LLC. He has enjoyed a long association with the IT industry as a user, vendor, and more recently, as an industry commentator.

Latest: Why retailers should embrace 'omichannel' ATMs
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Clare Evans

Clare Evans Clare Evans is the Marketing Executive for Green Room; one of the UK’s leading retail design agencies specialising in store design, retail strategy and experiential design.

Latest: Offering great customer experiences when things go wrong
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Sharon Goldman

Sharon Goldman In her role as Senior Editor, Sharon writes and edits stories for COLLOQUY magazine. She helps develop future communications and research initiatives, and also works on white papers and thought leadership content for other lines of business within LoyaltyOne.

Latest: Citi offers easy-peasy redemption option
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Brad Cyprus

Brad Cyprus Bradley K. Cyprus has more than 20 years experience in the security industry. He manages the development of in-house solutions to validate compliance, and he is a resource that Vendor Safe customers can rely upon to help interpret the PCI ...

Latest: PCI 3.0 is a wake-up call for SAQ C merchants
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Christopher Hall

Christopher Hall

Christopher is the managing director of the Interactive Customer Experience Association and former editor of A longtime freelance writer and reporter, he's bringing a fresh perspective and critical take on the industry.

Latest: 'New wave' retail is starting to crest
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Lynn Switanowski

Lynn Switanowski Lynn Switanowski is the Founder of Creative Business Consulting Group, an International Retail Consulting firm based in Boston, MA. With more than 25 years retail experience CBCG partners with retailers to create and implement profit improving sales, inventory management, marketing ...

Latest: Making your retail business social in 2012
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Elliot Maras

Elliot Maras Elliot Maras is the editor of and

Latest: Mobile pay, AI, biometrics bringing new muscle to automatic merchandising

Bob Phibbs

Bob Phibbs Bob Phibbs, the Retail Doctor, is a popular motivational speaker and small business Consultant who has transformed thousands of businesses throughout the world with his straightforward, proven advice. His success at making over businesses has been featured on PBS Life ...

Latest: Nine common mistakes that can wreck your retail business
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Lisa Biank Fasig

Lisa Biank Fasig Lisa leads the creation of editorials and feature stories for COLLOQUY and oversees the work of contributing editors and writers. With 18 years of reporting experience, most in business and specifically consumer behavior, she is highly skilled at researching data ...

Latest: Egging for the bigger basket
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Lucy Bateman

Lucy Bateman Lucy Bateman has worked with kiosks and self-service solutions for the public sector for the past 7 years. During this time she has gathered a wealth of knowledge and experience on touchscreen solutions and public-sector services. She work closely with ...

Latest: Transforming the customer experience with retail kiosks
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Dale Furtwengler

Dale Furtwengler Dale Furtwengler is a professional speaker, author and business consultant. His latest book, "Pricing for Profit," is dedicated to helping organizations break the bonds of industry pricing.

Latest: 'Tis the season for insane pricing strategies
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Art Julian

Art Julian Founder and CEO of Custom Business Solutions, Art Julian started in the restaurant business selling cash registers, and helped reimagine the use of technology to create a networked, cloud-based tablet point-of-sale system called NorthStar Order Entry.

Latest: Benefits of a technology billfold: Why the mobile wallet is here to stay
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Ron Zamir

Ron Zamir Ron Zamir is the president, CEO and co-owner of Allen Communication, a learning and development company based in Salt Lake City. Ron is an honors graduate of Hebrew University, and completed MBA studies at Bradford University.

Latest: Your employees are your brand
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Ben Wheeler

Ben Wheeler

Ben Wheeler, known as The KioskGuy, is a long time kiosk industry executive who assists companies with kiosk solutions.

Latest: ICX Summit: Speakers, keynotes are all 'A-list'
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Adam Toporek

Adam Toporek Adam is a Customer Experience Strategist and owner of CTS Service Solutions, a customer experience consultancy that helps organizations deliver Hero-Class Customer ServiceTM. Adam is a customer service speaker, founder of the popular Customers That Stick blog, and author of ...

Latest: The power of consistent customer service
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Casey Dubbs

Casey Dubbs Casey Dubbs, Marketing Manager for Horizon Display. Casey is a classic over-achiever who likes to get the job done right and can’t stand when things are left unfinished or with unmet potential. She is passionate about implementing others’ vision into ...

Latest: Top 2016 marketing trends & why you need interactivity
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David Little

David Little David serves as Keywest Technology’s director of marketing and has a background in emerging digital technologies, working for more than a decade as an electronic field engineer with digital video equipment manufacturers before joining Keywest Technology.

Latest: 7 steps to digital signage success
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Gary Edwards

Gary Edwards Dr. Gary Edwards is chief customer officer at Mindshare Technologies, a leading global provider of Voice of the Customer (VoC) solutions to the world’s most respected multi-unit enterprises. Gary is responsible for oversight of Market Insights and Sales. At Mindshare, ...

Latest: How to win with holiday shoppers, in-store and online

Carmine Gallo

Carmine Gallo Carmine Gallo is president of Gallo Communications Group, a popular keynote speaker and author of The Apple Experience.

Latest: AT&T retail chief explains 'The Store of the Future'

Tal Nathanel

Tal Nathanel Tal Zvi Nathanel is the cofounder and U.S. CEO of MyCheck. Founded in 2011, MyCheck transforms guest experiences through faster checkout, increased loyalty and customer engagement and provides hospitality brands with the tools, data and analytics needed to better understand ...

Latest: Why mobile payments matter to EMV compliance
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S.A. Whitehead

S.A. Whitehead

Award-winning veteran print and broadcast journalist, Shelly Whitehead, has spent most of the last 30 years reporting for TV and newspapers, including the former Kentucky and Cincinnati Post and a number of network news affiliates nationally. She brings her cumulative ...

Latest: Amazon's annual Prime Day all about speedy delivery

Michelle Evans

Michelle Evans Michelle Evans has covered mobile payments at Euromonitor International since 2010. In her current role as Digital Consumer Manager, she follows the technological advances that are forever altering commerce. Her expertise includes mobile pay, mobile apps, e-commerce, m-commerce and mobile ...

Latest: With Android Pay's arrival, battlefield lines have been drawn
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Sean Matthews

Sean Matthews Matthews, the president of software provider Visix and a veteran of the visual communications industry, is credited with a comprehensive corporate reorganization of the company and shepherding in a suite of new digital signage products.

Latest: 8 tips for successful digital signage deployment
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Pat Bakey

Pat Bakey Pat Bakey is the Global Head of Consumer Industries at SAP, leading the Retail, Wholesale, Life Sciences and Consumer Products industries.

Latest: How retailers can win by making things easier

Ethan Whitehill

Ethan Whitehill Ethan's background sounds like the secret identity of a superhero. The son of a Zen meditation master and a fire-baton twirling majorette, Ethan studied kyudo (Japanese archery) as a kid and now practices German longsword fighting. He founded Two West ...

Latest: Membership-based business models: Capitalize on being in the club
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Fred Thompson

Fred Thompson Fred directs the Retail Services Consulting Practice at LoyaltyOne. With more than 15 years of strategic marketing experience with major department stores, specialty stores and consumer product companies, he is responsible for designing loyalty strategy solutions for clients that amplify ...

Latest: Buttoned-up loyalty: The case of Men’s Wearhouse and Jos. A. Bank

Colin Shaw

Colin Shaw Colin Shaw is founder & CEO of Beyond Philosophy, one of world's first organizations devoted to customer experience. Colin is an international author of four best-selling books. Beyond Philosophy has a proven track record. They provide consulting, specialized research & ...

Latest: Bank of America's CEO: Brave or naive?
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Bradley Cooper

Bradley Cooper

Bradley Cooper is a Technology Editor for His background is in information technology, advertising, and writing.

Latest: Walmart digital signage delivers broken content
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Paul Flanigan

Paul Flanigan Flanigan is the former executive director of the Digital Screenmedia Association. You can also find him writing regularly at his own blog,

Latest: Four common mistakes in interactive screen deployment
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Kisha Wilson

Kisha Wilson Kisha Wilson is the Marketing Manager at SlabbKiosks, Inc. with a passion for writing. I have been in the field of Marketing and Communications for the past 8 yrs.

Latest: Micro markets vs traditional vending machines
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Neil Rieger

Neil Rieger Neil Rieger is the Creative Director at Signet, an enterprise software company, where he helps lead professional design services, product design, and marketing along with consulting clients on content strategy, management, and measurement.

Latest: 3 tips to engage retail customers as they wait
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Lori Mitchell-Keller

Lori Mitchell-Keller Lori Mitchell-Keller is executive vice president and global general manager of Consumer Industries at SAP, leading the Retail, Wholesale Distribution, Consumer Products and Life Sciences Industries.

Latest: Propelling change requires innovation, talent and technology
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Chris Petersen

Chris Petersen Chris H. Petersen, PhD, CEO of Integrated Marketing Solutions is a strategic consultant who specializes in retail, leadership, marketing, and measurement. He has built a legacy through working with Fortune 500 companies to achieve measurable results in improving their performance ...

Latest: The question for today's retailers: What business are you in?
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Annamaria Turano

Annamaria Turano AnnaMaria Turano is a partner of MCAworks, a strategic marketing consulting firm based in Westport, CT. She develops insight-driven customer value propositions and strategic marketing plans for companies such as MasterCard, PepsiCo, Pfizer, Subway and Verizon. She is an Adjunct ...

Latest: Holiday sales predicted to increase
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Nandini Jammi

Nandini Jammi Nandini Jammi is Chief Storyteller at Kayako, which offers a cloud-based customer service platform and on-premise help desk and customer support software.

Latest: Should your stores have a lifetime return policy?
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Chip Bell

Chip Bell

Chip R. Bell is a renowned keynote speaker and author of several best-selling books including Take Their Breath Away, Sprinkles: Creating Awesome Experiences through Innovative Service and Kaleidoscope: Delivering Innovative Service That Sparkles. He can be reached at

Latest: Are your customers' experiences profoundly remarkable?
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John Kenney

John Kenney John Kenney has over 20 years of retail and retail IT experience. Kenney has experience directing POS and returns capability for a Fortune 50 retailer, directing POS and store system outsourcing and offshoring initiatives, and managing global IT delivery teams.

Latest: Mobile POS in the age of omni-channel
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Mark Murray

Mark Murray Mark Murray started The Store Channel to help brands tell new stories in new ways at retail. His approach of "scripting" customer experiences has cut the pattern for award-winning store types in Europe, Latin America and the U.S. Murray's ad ...

Latest: Big boxes going condo is a "material" change

Jeannie Walters

Jeannie Walters Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consulting firm dedicated to creating fewer ruined days for customers- improving loyalty, customer retention, and overall customer experience.

Latest: Mobile innovation is not about your phone!
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Convergence of the retail kind: The human touch