Choosing the right call center

Choosing the right call center

Many U.S. companies are choosing Canada as their cost-effective and high-quality cell center outsourcing partner.

Retain online customers with back-to-basics approach

Retain online customers with back-to-basics approach

Are fancy graphics and content overload distracting your browsers from finding what they need? Are your customer service channels delivering the extra level of support your visitors need during times of confusion?

Overcoming shopping cart abandonment

Overcoming shopping cart abandonment

This past year, 88 percent of web buyers reported leaving an online shopping cart without completing their purchase. Online consumers commonly abandon their shopping carts due to the ease of comparison shopping, confusing navigation and content, impatience with long checkout pages, and fear of providing personal information.

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AT&T retail chief talks customer experience and why there is no retail apocalypse

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