Alibaba one-ups Amazon by building a mall for retailers

Alibaba one-ups Amazon by building a mall for retailers

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will serve the rising expectations of today's customers.

Amazon's Whole Foods suffers credit card breach

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue. Amazon's Whole Foods Market reported last week that payment card data has been taken from venues within some stores,...

5 lessons restaurants can learn from Uber, Amazon

5 lessons restaurants can learn from Uber, Amazon

Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all their favorite brands.

5 ways to create 'remarkable experiences'

5 ways to create 'remarkable experiences'

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank Customer Experience event.

Kohl's teams with Amazon in product return partnership

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's. Kohl's will be accepting select Amazon return items in 82 stores come next month, according to a Reuters...

Yet another Amazon fulfillment center to open in Ohio

The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe. Amazon also recently announced a North Randall center facility, and currently operates centers in Obetz and Etna. "We are...

Amazon email stumble leaves customers baffled

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry. The problem is many of the customers didn't have a baby registry set up and likely...

JPMorgan Chase hires Amazon customer experience leader

Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company. He will oversee digital sites, apps and call centers at Chase branch locations, according to a Reuters report....

Ultimate irony – Amazon building warehouse at former U.S. mall

Ultimate irony – Amazon building warehouse at former U.S. mall

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why distributors could be retailers' new BFFs: Best Friends in Fulfillment.

Amazon devices will be on Kohl's shelves come October

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season. Kohl's will begin selling Amazon's devices at 10 stores based in Chicago and Los Angeles, according...

Amazon's first New York fulfillment center will create more than 2,000 jobs

Amazon is prepping to launch its first-ever New York-based fulfillment center which will create 2,250 jobs. The 855,000-square-foot center will be located in Staten Island and deploy advanced robotics, according to a press release. "We are excited to bring our...

Amazon's Whole Foods strategy may not be so consumer friendly after all

Just days after taking over Whole Foods for $13.7 billion, Amazon is getting some cynical response to its vow to provide deep food product discounts at the high-end grocery stores. One industry analyst stated in a client note that the...

Kagan: Poor checkout experience hurts retail brand

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Amazon prepping fulfillment center in Ohio

Amazon is readying a 855,000-sqaure foot fulfillment center in Ohio, and the location is expected to create more than 2,000 full-time jobs. Employees will interact and engage with Amazon Robotics in the North Randall location. "Our ability to expand in...

Why subscriptions are literally sucking the life out of stores

Why subscriptions are literally sucking the life out of stores

Chris Petersen offers insight on why the tremendous potential growth for subscription-based purchases is literally sucking the life and traffic out of bricks and mortar stores.

Amazon reportedly prepping another New York City bookstore

Amazon is getting ready to open a 7,354-square-foot bookstore in Soho, New York. The news, from a The Real Deal report, has not been confirmed by Amazon or the building owner.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

FTC clears path for Amazon-Whole Foods merger

The Federal Trade Commission has completed its investigation regarding potential antitrust issues with Amazon's proposed acquisition of Whole Foods. The announcement paves the way for the $13.7 billion deal to move forward, according to a New York Post report. "Based...

Walmart acquisitions key to battling Amazon's ecommerce Jet

Walmart didn't buy Modcloth or Bonobos to advance its in-store brand offerings. The acquisitions, according to a Business Insider report, are part of its battle plan to beat Amazon when it comes to online commerce. The two brands won't be...

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