AT&T retail chief talks customer experience and why there is no retail apocalypse

AT&T retail chief talks customer experience and why there is no retail apocalypse

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top tier companies, which illustrates that retail is far from dead.

Kagan: Is your company a leader or follower?

Kagan: Is your company a leader or follower?

Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only three places. Either lead, follow or get out of the way.

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