Valentine's Day shoppers heading into stores for gifts

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store. About one third of consumers, 31 percent, plan on buying a Valentine's Day gift in a...

Citi Retail study reveals shopper savings in play this season

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this holiday season, and one in three expect to save $200 or more.

Citi Pay arrives in the US

Citi MasterCard credit customers in the U.S. can now begin using Citi Pay, the mobile tap-and-pay service the bank first announced in November. Citi Pay launched in Singapore, Australia and Mexico in 2016. Customers with an Android device will have the ability to make in-store purchases via NFC at contactless point-of-sale terminals.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey and how Citi is hurdling obstacles in delivering top-notch customer service and experience.

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is innovating the customer experience.

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Intel's Christie Rice talks customer experience, digital innovations