How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

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AT&T retail chief talks customer experience and why there is no retail apocalypse

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