Confirmit taps Claire Sporton to drive customer experience innovation

Confirmit has tapped Claire Sporton for a newly created role of senior vice president of customer experience innovation. She will be responsible for ensuring the company delivers market-leading expertise and technology that companies need for CX programs. She joined Confirmit...

Survey: Data, top tier buy-in are key to successful customer experience

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring good data integration. Those are the findings of a new Confirmit survey highlighting critcal areas that...

What's in store for CX? Integrating insight for a 360-degree view of the customer

What's in store for CX? Integrating insight for a 360-degree view of the customer

Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.

Confirmit awards honors to innovative clients

A wide range of organizations, across a variety of industries, took top honors in the 2016 Confirmit Achievement in Customer Excellent Awards this month. The awards recognize Confirmit clients, which have demonstrated innovation. Several honorees have also been awarded a...

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human element isn’t a focus for the business.

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