Improving Customer Satisfaction in Retail Banking

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices.

Engaged Customers Deliver 70% Open Rate for ZPizza

Zpizza is a popular chain of restaurants that deliver a delicious, healthier, and creative choice for pizza. They selected Empathica to launch their new email club. In keeping with their brand promise, they wanted to deliver fresh, creative and personal...

The ROI on Customer Feedback: Why It Pays to Listen to the Customer

Aberdeen research for this report investigates how companies successfully capture and leverage customer feedback to improve customer satisfaction and retention, ultimately, to achieve increased revenues, profits and shareholder value. Download now to view their findings.

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