Associate training at JCPenney: A founding principle

Associate training at JCPenney: A founding principle

To reduce costs, JCPenney realized early on that they needed to streamline their training methods and improve efficiency. In 1996, they shifted from a traditional method to a distance learning model.

Euro Motorcars captivates customers with digital signage

Euro Motorcars captivates customers with digital signage

Like many other service departments, Euro offers their customers a TV viewing area as a courtesy in the customer lounge. Euro decided to take advantage of that experience by surrounding the TV content with service department specific messaging.

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Intel's Christie Rice talks customer experience, digital innovations