Intouch Insight helps North America's CX leaders improve their customer experience with our full range of technology solutions for listening, interpreting and actioning customer feedback and operational data.

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CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

Read this customer experience case study to learn how ABC Fine Wine & Spirits improved NPS and the effect it had on their average transaction value.

CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

Read this customer experience case study to learn how a leading beer retailer increased their CSAT survey response rate by 10x

How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

An effective customer experience (CX) approach pays for itself by creating significant opportunities for profit and growth. This whitepaper will show you what to look for when selecting a customer experience management platform. Download the free white paper today.

The ABCs of Customer Experience | Intouch Insight

The ABCs of Customer Experience | Intouch Insight

This handy 3-page guide will help CX professionals decode all of the industry buzzwords. Download now, and keep it on hand for quick reference!

The ROI of Customer Experience

The ROI of Customer Experience "Cheat Sheet" | Intouch Insight

Download this 3-page "cheat sheet" to learn the 16 KPIs you should be tracking as a CX professional.

Designing a World-Class CX Approach Whitepaper | Intouch Insight

Designing a World-Class CX Approach Whitepaper | Intouch Insight

Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. Download the free whitepaper today.

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