Panera website leaked customer data, claims security researcher

Panera Bread's website "leaked" millions of consumer data records, from emails to credit card digits, for at least eight months, according to a KrebsOnSecurity report. The compromised data includes records relating to consumers signed up to order food online via...

Wayfair, Panera push the mobile commerce experience forward

Wayfair, Panera push the mobile commerce experience forward

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Panera Bread debuting home, office delivery

Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee. Starting next week, the fast casual chain will offer the service to some customers in Nassau and Suffolk counties, according to...

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

Panera leader: Payment, mobile innovations boosting customer experience

Panera leader: Payment, mobile innovations boosting customer experience

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

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Intel's Christie Rice talks customer experience, digital innovations