Employing a Single Customer View

Retailers have more information about their customers than ever before. The key, though, is to be able to have a 360 degree view of each customer in a way that provides value.



Optimize your selling channels

Matching customer information with where they are located to help retailers make better decisions and maximize their revenue.



Smart technology narrows gap in consumer data for retailers

With smart technology, retailers can collect information on consumer behaviors and adjust their strategy accordingly to increase revenue.



[WEBINAR] Retailers: Discover the key to seamless cross-channel connections

Join Pitney Bowes for this webinar to learn how a revolutionary approach to ‘Knowing Your Customer’ makes it possible to understand customers as individuals, discern their connections and reach each one more personally across every channel and touchpoint.



Drive the moment: How the connected car can drive your business

OnStar recognizes the value of its connected driver base, and has created a group through OnStar Business Driver to address the opportunity for third parties wanting to make these connections.



Creating customized 1:1 personal journeys for drivers

Driving has been one of the last areas of human activity to remain outside the reach of the internet. Now, with 4G LTE modems being deployed in cars, there are enormous opportunities for retailers, restaurants, hotels and other service providers to interact with drivers.



Interactive retail opens the door to market growth

Virtual reality (VR), wearables and connected technology offer unique opportunities for retailers. The development of interactive retail opportunities is opening the door to market growth and a host of new deployments.



2016 Retail Customer Experience Top 100

Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on retailers’ strategies in providing a robust and rewarding customer experience.



Webinar: Managing the Holiday Rush: Harnessing Self-Service for Improved Customer Care

In 2015, retail sales increased by 3 percent while online stores sales increased by 9 percent. During the months of November and December, sales spiked dramatically – driving 30 percent more ecommerce revenue than during non-holiday months.



It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.



Fitting Room of the Future

Developments in retail technology are offering the potential to boost sales with targeted add-ons.



2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.



Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.



How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so clear.



How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.



Webinar: Case Study: Control Labor Costs with Latest Cloud Technology

How can store managers proactively hit their sales per labor hour targets if they don’t have immediate access to timely and accurate workforce information? Attend this webinar to learn how one retailer dumped their paper time cards and moved to a fully automated workforce management solution.



Traditional Merchandising in the Age of Self-Service

With retailers becoming increasingly dependent on self-service in their stores, traditional merchandising is as important as ever. Merchandising displays are a critical component of giving consumers the information they need to make a buying decision.



Webinar: Hire better. Reduce employee theft. Save thousands.

NOT hiring the wrong people is just as important as getting great ones.



The Business Case for Automated Retail Kiosks

Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.



Webinar: The Connected Store - Integrating the customer experience with technology

New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of customer experience utilizes data and intelligent systems. In the Connected Store, digital signs, tablets and kiosks are no longer stand-alone entities.

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