RetailCustomerExperience.com is devoted to helping retailers differentiate on experience, rather than on price. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.Visit company showcase »
Pixel pitches in LED displays continue to shrink. As they do, technology companies are developing solutions to the challenges that arise with those displays.
In this webinar Andrew Veer, COO of Soccer Express, shares more on how a unified cloud platform has revolutionized the customer experience and fueled explosive growth for his company. Download now!
[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond
In this webinar, Mark Beccue, Principal Analyst at Tractica, and Jane Price, VP of Marketing at Interactions, host an interactive dialog that examines how AI is being implemented in the retail customer care space. Download now!
Backlit signs or traditional light boxes and neon signs can help get the message out, but new types of indoor signage are catching consumers’ attention.
Forrester Research principal analyst Brendan Witcher and Ryan Parker from Intel, discuss insights from an Intel-commissioned survey of retail decision makers in the US, UK, Germany, Japan and China. Download now!
With up-to-date information on each of the Top 100 brands, this is a compelling read for anyone in the retail industry or striving to provide technology and tools for retailers.
OnStar recognizes the value of its connected driver base, and has created a group through OnStar Business Driver to address the opportunity for third parties wanting to make these connections.
Driving has been one of the last areas of human activity to remain outside the reach of the internet. Now, with 4G LTE modems being deployed in cars, there are enormous opportunities for retailers, restaurants, hotels and other service providers to interact with drivers.
Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on retailers’ strategies in providing a robust and rewarding customer experience.
Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.
Consumers weigh in on the top brands in four categories, including overall customer experience.
Digital displays can serve as the glue that holds an omnichannel experience together.
Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so clear.
Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.
How can store managers proactively hit their sales per labor hour targets if they don’t have immediate access to timely and accurate workforce information? Attend this webinar to learn how one retailer dumped their paper time cards and moved to a fully automated workforce management solution.
With retailers becoming increasingly dependent on self-service in their stores, traditional merchandising is as important as ever. Merchandising displays are a critical component of giving consumers the information they need to make a buying decision.
NOT hiring the wrong people is just as important as getting great ones.
Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.
New technology has given retailers the ability to connect people with specific information to build value for both the seller and the buyer. This new level of customer experience utilizes data and intelligent systems. In the Connected Store, digital signs, tablets and kiosks are no longer stand-alone entities.
The ability of in-store devices to communicate with each other offers the potential to create an entirely new customer experience while at the same time providing retailers increasing insight to customers' needs.