Starbucks CEO steps down

Starbucks Corporation Executive Chairman and — until last year — CEO of four decades, Howard Schultz, is stepping down. He leaves a huge trail of successes in his wake, including a 21,000 percent gain in stock value since the brand's...

Starbucks goes cashless at downtown Seattle store

Starbucks has gone cashless at one location in downtown Seattle as the coffee giant experiments with a growing trend among fast casual chains in the U.S. The Seattle Times first made the discovery and reported that Starbucks is testing the concept at only one store.

2017 in review: Walmart, Buffet, Target led top read news

2017 in review: Walmart, Buffet, Target led top read news

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Starbucks launches AR experience in Shanghai

Starbucks launches AR experience in Shanghai

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole new experience as they point their phones at key features around the roastery.

Starbucks shutters online store front

Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence. The move, according to a New York Times report, was made to put a stronger focus on the coffee seller's in-person store experience.

Starbucks in China welcomes Alipay acceptance

Alipay users in China can now use the mobile wallet to pay for coffee and food at all Starbucks locations in China, according to a report from Caixin. The move comes 10 months after WeChat became a payment option inside...

Former Sam's Club CEO takes on COO title at Starbucks

Starbucks has appointed Rosalind Brewer as group president and chief operating officer, effective Oct. 2.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

Starbucks CEO: It's a dire time for brick-and-mortar retailers

The new chief of Starbucks is making his view clear when it comes to what's happening with the retail brick-and-mortar sales environment, calling the changes taking place a "seismic shift in consumer behavior." Kevin Johnson's remarks, according to Fortune, were...

Starbucks loyalty change brews anger, filters out value of experience

Starbucks loyalty change brews anger, filters out value of experience

The shift in how members of My Starbucks Rewards earn stars may be a test of its customer loyalty, but with the program's expanding mobile payment and other features, the change also underscores the unrecognized value of data among its members.

Starbucks expands mobile pay, national rollout continues through the year

Starbucks expands mobile pay, national rollout continues through the year

Starbucks continues national rollout of Mobile Order & Pay into southern, central U.S. locations.

Starbucks redesigns Android app

Starbucks has redesigned its Android app, adding several new features.

Starbucks considers white-labeling its mobile app

Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful mobile application, CEO Howard Schultz revealed yesterday during the company's earnings call. Schultz reiterated the consideration this morning on CNBC....

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