The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.
The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole new experience as they point their phones at key features around the roastery.
Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence. The move, according to a New York Times report, was made to put a stronger focus on the coffee seller's in-person store experience.
Alipay users in China can now use the mobile wallet to pay for coffee and food at all Starbucks locations in China, according to a report from Caixin. The move comes 10 months after WeChat became a payment option inside...
Starbucks has appointed Rosalind Brewer as group president and chief operating officer, effective Oct. 2.
Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.
The new chief of Starbucks is making his view clear when it comes to what's happening with the retail brick-and-mortar sales environment, calling the changes taking place a "seismic shift in consumer behavior." Kevin Johnson's remarks, according to Fortune, were...
The shift in how members of My Starbucks Rewards earn stars may be a test of its customer loyalty, but with the program's expanding mobile payment and other features, the change also underscores the unrecognized value of data among its members.
Starbucks continues national rollout of Mobile Order & Pay into southern, central U.S. locations.
Starbucks has redesigned its Android app, adding several new features.
Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful mobile application, CEO Howard Schultz revealed yesterday during the company's earnings call. Schultz reiterated the consideration this morning on CNBC....
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