Leveraging robotics in the retail customer experience quest
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the technology boasts.
Why mobile is playing a starring role in creating a seamless customer experience
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.
Better customer experience now on Subway's strategy menu
In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and multi-faceted strategy to build a comprehensive omnichannel approach. "We've worked to provide guests with a fresh and...
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