Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the technology boasts.
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.
In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and multi-faceted strategy to build a comprehensive omnichannel approach. "We've worked to provide guests with a fresh and...
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