Kagan: Old checkout lanes will choke retail stores

Kagan: Old checkout lanes will choke retail stores

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Kagan: Poor checkout experience hurts retail brand

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Pistachio recall includes Trader Joe's brand

Trader Joe's is one of three brands that sold pistachios linked to a Salmonella strain that hit 11 consumers across nine states between December and February.

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AT&T retail chief talks customer experience and why there is no retail apocalypse

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