Intouch Insight – Customer Experience Management Solutions

Helping Customer Experience Leaders Across North America

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and solutions that help global brands delight their customers, strengthen brand reputation and improve financial performance. They help clients collect and centralize data from multiple customer touch points, and give them actionable insights to identify, sense and continuously improve customer experience efforts in real-time. Founded in 1992, Intouch is trusted by franchise and multi-location businesses for their customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit


North America's customer experience leaders trust Intouch Insight:

Intouch Insight client logos

Products and Services

Mystery Shopping Solutions | IntouchShop

IntouchShop offers mystery shopping services for multi-location businesses. Take your customer experience from good to great with Intouch custom mystery shopping programs. Learn more »

Mobile Forms Software | IntouchCheck

With IntouchCheck mobile audit and checklist software, you can eliminate paper forms for handbooks, inspections and daily tasks. IntouchCheck lets you create unlimited checklists and forms that your teams can complete and submit in real-time, allowing you to measure more frequently, save time and respond to issues faster. Learn more »

Customer Survey Software | IntouchSurvey

Find out what customers think about the way your teams are delivering. IntouchSurvey allows you to create beautiful branded CSAT and NPS surveys that you can offer online, in-store or with the help of our customer intercept staff. Learn more »
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