Adam Toporek
Adam is a Customer Experience Strategist and owner of CTS Service Solutions, a customer experience consultancy that helps organizations deliver Hero-Class Customer ServiceTM. Adam is a customer service speaker, founder of the popular Customers That Stick blog, and author of a forthcoming book on frontline customer service (AMACOM Books, Spring 2015). wwwView Adam Toporek's profile on LinkedIn

The power of consistent customer service

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

Three big-picture ideas for introducing new customer experience technology

One of the things I love about blogging, besides its conversational tone, is the ability to swap back and forth between the macro and the micro, between the 50,000 foot view and the magnifying glass. Between a recent interview and...

Your data is only as good as your perspective

Great customer experience strategies must inevitably be formed around good data. Even for smaller organizations that might not have the data quantity or research resources to perform statistically sound analyses, the importance of good data, even if only anecdotal, cannot...

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