Bob Phibbs
Bob Phibbs, the Retail Doctor, is a popular motivational speaker and small business Consultant who has transformed thousands of businesses throughout the world with his straightforward, proven advice. His success at making over businesses has been featured on PBS Life & Times, in the Los Angeles Times, Entrepreneur magazine, and the New York Times. wwwView Bob Phibbs's profile on LinkedIn

Nine common mistakes that can wreck your retail business

Nine common mistakes that can wreck your retail business

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

Why your customer service has to include selling

Why your customer service has to include selling

In addition to acquiring new customers, retailers need to focus on selling more to their existing ones.

What not to do when you lose a customer

What not to do when you lose a customer

A business owner's worst nightmare is learning they've lost their best customer. Many times you don't get closure when a customer quits your business. You don't learn why your customer didn't come back. But what happens when you do know why you lost a customer? I was speaking in Portugal this past week.

Training retail employees: What is your ROI?

Training retail employees: What is your ROI?

"What if I train my retail employees, and then they leave?" It seems like every time I hear from a manager who's trying to talk themselves out of retail sales training, they come around to this line of thinking. They're...

Six ways retailers can increase their conversion rates

Six ways retailers can increase their conversion rates

While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate. Why? Because you can do promotions and marketing gimmicks until the cows come home but if you haven't done all...

How to survive your first holiday season as a retail manager

How to survive your first holiday season as a retail manager

When I was in college, I worked nights and weekends in a department store. I was there for the the guys shopping on Christmas Eve and for the after-holiday sales. Later, I changed jobs and quickly became the manager of a retail store. My part-time retail job became my career. Mind you, I had no training to become a retail store manager.

How to handle a retail customer complaint in 6 steps

How to handle a retail customer complaint in 6 steps

Have you ever tried to make a customer complaint but been unable to? That happened to me when I was recently speaking in Boston. I woke up to find a 4-inch cockroach swimming in my bathroom toilet.

Five ways to raise your retail associates' conversion rate

Five ways to raise your retail associates' conversion rate

Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers. Fortunately, the brick and mortar retailer has one significant advantage, the customers are actually standing...

Here's why retailers should put up their Christmas displays before Halloween

Here's why retailers should put up their Christmas displays before Halloween

It's that time of the year ... time for the leaves to change, corn mazes to sprout up, pumpkin spice latte demand so strong Starbucks has shortages.

7 easy ways to get more visitors to your retail website

7 easy ways to get more visitors to your retail website

Any retail consultant knows that more traffic to your brick and mortar retail store means more sales. But when people ask me as a retail expert how they can attract more customers, they often forget about their website. And that...

How to get your customers to picture regret

How to get your customers to picture regret

I was speaking at the Sturbridge Inn & Convention Center recently and had to print something at the business center. A guy was on the one computer checking email and then an agitated woman and her daughter logged on. They...

Five ways to lose your Facebook business page fans

Five ways to lose your Facebook business page fans

Creating a Facebook business page for your small business and then growing your fan base has become a focus for many businesses and has the potential to be a vital component to your small business marketing. It's no secret that...

Eight mistakes that kill your retail sales training

Eight mistakes that kill your retail sales training

You've only got one shot at training new hires. One.

The seven reasons independent retailers go broke

The seven reasons independent retailers go broke

When I was first starting my retail consultancy business back in the 90?s, independent retailers dreaded the arrival of retail super chains like Walmart in their home town. Now those big boxes are just as afraid of the retail super...

The spectacular marketing fail of JC Penney

The spectacular marketing fail of JC Penney

Ron Johnson, Penney's CEO, said last week that "coupons were a drug." He should know because he saw first hand the results of cutting out coupons to market JC Penney only a few months ago. One thing Penney's understood was...

Are independent hardware stores ready for a comeback?

Are independent hardware stores ready for a comeback?

Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joystick in hopes of manipulating the claw to grab an item you want? There are a lot of...

Teenagers have changed: Here's what it will take for them to succeed in retail

Teenagers have changed: Here's what it will take for them to succeed in retail

In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of teenagers. She has found puberty is kicking in earlier and earlier, and that teenagers are...

For retailers, too many choices leads to 'just looking'

For retailers, too many choices leads to 'just looking'

I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to expect a wide array of choices, and most companies, be they...

Six trends that will cause brick-and-mortar retailers to lose sleep in 2012

Six trends that will cause brick-and-mortar retailers to lose sleep in 2012

It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good, the bad, and the ugly that will keep bricks and mortar retailers from the smallest mom and pop to the largest big-box executives awake at night: 1.

25 things your employees should never do during the holidays

25 things your employees should never do during the holidays

The holidays are almost here so I've revised my list of blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening, they will start a chain of events that will become unmanageable.They are by...

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