Carmine Gallo
Carmine Gallo is president of Gallo Communications Group, a popular keynote speaker and author of The Apple Experience. www

AT&T retail chief explains 'The Store of the Future'

AT&T retail chief explains 'The Store of the Future'

As consumers shift many of their purchases online, will physical retail stores even have a reason to exist? That’s the difficult question AT&T retail executives asked themselves two years ago as they began a process to redesign and reinvent all...

Why the Apple Store hires for smiles

Why the Apple Store hires for smiles

After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple's astonishing success in retail lies in what customers don't see—the way employees are hired, trained, motivated, and taught to communicate with...

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Why Levi's isn't acting its age when it comes to retail customer experience