Harry Friedman
Harry J. Friedman is an internationally acclaimed retail authority, consultant, trainer, speaker, and author. Since founding The Friedman Group in 1980, his high-performance sales and management training systems have been used by over 500,000 retailers worldwide. www

Employee turnover: Are you causing it or preventing it?

Employee turnover: Are you causing it or preventing it?

There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But what does this mean? Generally, people will choose not to do something they feel they cannot be successful doing.

Are you overlooking what your customers are looking over?

Are you overlooking what your customers are looking over?

Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a carnival of bargains, you're no doubt attempting to at­tract customers. Sometimes, however, areas not considered display areas that are plainly visible to customers are overlooked.

Maximizing sales during the Christmas rush

Maximizing sales during the Christmas rush

'Twas the day before Christmas and all through the store,Not a salesper­son was available, so I walked out the door. At the next store the customers were stacked up to pay,So I turned on my heels and went on my...

Is the age of 'more' and 'faster' replacing 'the customer is king'?

Is the age of 'more' and 'faster' replacing 'the customer is king'?

I admit it. I am a lot older physically than I think I am mentally.

Are your store operations preventing sales?

Are your store operations preventing sales?

Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had a new employee question a policy that seemingly made no sense? Did...

Politics, religion and sex

Politics, religion and sex

I admit it right here in the first paragraph. I am not really going to talk about sex.

Why should anyone work for you?

Why should anyone work for you?

The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever.

How big do you have to be, to not care how your customers are being treated?

How big do you have to be, to not care how your customers are being treated?

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers. The inspiration for this blog came from taking a business trip and finding myself in an airport news/gift store. Zero help.

  • 1 (current)

Showing (1 - 10) of 10

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

Why Levi's isn't acting its age when it comes to retail customer experience