Harry Friedman Harry J. Friedman is an internationally acclaimed retail authority, consultant, trainer, speaker, and author. Since founding The Friedman Group in 1980, his high-performance sales and management training systems have been used by over 500,000 retailers worldwide. www
You go shopping. You're looking for a gift.
There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But what does this mean? Generally, people will choose not to do something they feel they cannot be successful doing.
Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a carnival of bargains, you're no doubt attempting to attract customers. Sometimes, however, areas not considered display areas that are plainly visible to customers are overlooked.
'Twas the day before Christmas and all through the store,Not a salesperson was available, so I walked out the door. At the next store the customers were stacked up to pay,So I turned on my heels and went on my...
I admit it. I am a lot older physically than I think I am mentally.
Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had a new employee question a policy that seemingly made no sense? Did...
Lease Line Deputies. Perhaps you've seen them.
I admit it right here in the first paragraph. I am not really going to talk about sex.
The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever.
I've been wondering lately how big you actually have to be to stop caring about how you treat your customers. The inspiration for this blog came from taking a business trip and finding myself in an airport news/gift store. Zero help.
- 1 (current)
Showing (1 - 10) of 10