Jeanne Bliss
Jeanne spent 25 years leading customer experience at Lands End, Coldwell Banker, Allstate, Mazda, and Microsoft. Her bestselling books are "Chief Customer Officer" and “I Love You More than My Dog.” www

Do your customers say they love you?

Do your customers say they love you?

Are customers saying they love you? At yelp, epinions, Twitter and hundreds of websites every day, customers who are treated well are not bashful about telling others about how they feel when they are treated well. “I'm in love with...

Do you believe customers are an asset, or a cost center?

Do you believe customers are an asset, or a cost center?

With only one retail location, Zane's Cycles of Connecticut is one of the three largest bike shops in the United States. They sell $15 million each year in bicycles, and bike supplies, with a relationship grounded in customer trust.

Do you need a chief customer officer?

Do you need a chief customer officer?

CEOs no longer need to be convinced of the importance of developing relationships with profitable customers and keeping them around. What they need now is a way to accomplish this feat.

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that customers turn to each other more than to advertising and campaigns.

Help the front line right the wrong

Help the front line right the wrong

Alma Rettew bought a holiday gift for a friend, and asked L.L. Bean, whom she bought it from, to get it to her friend on a specific date (the company has a service to do this).

5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)

5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)

The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing.

Honor What Customers Care About

Honor What Customers Care About

CustomInk is a $70 million T-shirt shop that prints custom T-shirts for family reunions and group and business events. Because actual people at CustomInk personally review every single order, they know what events their products are being printed for.

Building a company of respect

Building a company of respect

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from your conversation with him or her. And that experience fuels their growth.

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Why Levi's isn't acting its age when it comes to retail customer experience