Kristen Gramigna
Kristen Gramigna is Chief Marketing Officer for BluePay, providing retail payment processing solutions for merchants of all sizes. She brings more than 15 years of experience in the bankcard industry in direct sales, sales management, and marketing to the company and also serves on its Board of Directors. wwwView Kristen Gramigna's profile on LinkedIn

The real secrets to creating a memorable customer experience

The real secrets to creating a memorable customer experience

Research points to a strong return on investment for creating positive and memorable customer experiences.

Five disruptive retail trends to watch for

Five disruptive retail trends to watch for

Retailers who approach their offerings to act more like a partner than a promoter will likely emerge the victors in the future of retail.

The three main things customers want from mobile payments

The three main things customers want from mobile payments

How can you get customers to adopt mobile payments? Make them a value-added benefit that improves their retail experience.

Why the future of retail is exciting, not gloomy

Why the future of retail is exciting, not gloomy

Brick-and-mortar retailers are primed to emerge victorious in the battle for shopper dollars.

How to be smart in a world of dumb retail mistakes

How to be smart in a world of dumb retail mistakes

There are no "magic bullets" that will instantly transform your retail store into a customer magnet. But there are steps you can take to avoid sabotaging long-term profitability and growth.

Is the Apple retail model right for your company?

Is the Apple retail model right for your company?

With more than 9,000 stores at its peak, Blockbuster enjoyed a competitive advantage that no rival could duplicate. But with the ease and convenience of online shopping, Blockbuster's greatest asset soon became its greatest liability.

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AT&T retail chief talks customer experience and why there is no retail apocalypse

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