Natalie Gagliordi
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Can you afford to ignore cash in your kiosks?

Can you afford to ignore cash in your kiosks?

Although payment options abound, cash should remain part of your business operation.

Facebook and Cisco combine forces for in-store mobile

Facebook and Cisco combine forces for in-store mobile

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.

Target offers to lend a hand with 'Diaper Duty'

Target offers to lend a hand with 'Diaper Duty'

The retailer's new subscription service aims to capture the loyal business of new parents and busy moms.

New Balance builds brand engagement at Foot Locker flagship

New Balance builds brand engagement at Foot Locker flagship

The sneaker brand recently launched its 574 customization kiosk that turns shoppers into shoe designers.

PayPal points Beacon toward the future of in-store payments

PayPal points Beacon toward the future of in-store payments

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

RCEES: How to keep your brand message burning when traditional marketing fades

RCEES: How to keep your brand message burning when traditional marketing fades

With a focus on humans and the right customer service, brands can sidestep the dangers of ineffective marketing.

RCEES: How AT&T brought an invisible product to life

RCEES: How AT&T brought an invisible product to life

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

RCEES: Jim Knight talks about service that rocks

RCEES: Jim Knight talks about service that rocks

The former Hard Rock trainer gives tips on how to treat your business like a band.

Navigating the challenges of retail self-service

Navigating the challenges of retail self-service

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

In-aisle self-scanning enters the Middle East

In-aisle self-scanning enters the Middle East

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.

From connectivity to smart infrastructure, Motorola prepares for retail's future

From connectivity to smart infrastructure, Motorola prepares for retail's future

A look at how shoppers, retailers and stores are using tech to smarten up. 

For retail, 'Big Data' means big benefits

For retail, 'Big Data' means big benefits

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Will an Internet sales tax bring fairness or confusion?

Will an Internet sales tax bring fairness or confusion?

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Automated retail could be a mobile payments kickstarter

Automated retail could be a mobile payments kickstarter

The ubiquity of vending may help push mobile payments into the mainstream.

Technology shows its reach in retail design

Technology shows its reach in retail design

Exhibitors of interactive technology find value in attending retail shows like GlobalShop.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

GlobalShop 2013: WD Partners discuss 'digital disconnect'

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

CVS iPad app offers a virtual shopping experience

CVS iPad app offers a virtual shopping experience

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

The JC Penney debacle: Where did Johnson go wrong?

The JC Penney debacle: Where did Johnson go wrong?

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

ShopCube gamifies the online retail experience

ShopCube gamifies the online retail experience

The e-commerce platform attempts to create a new category of online retail that caters to the casual gamer.

Coinstar counting on growth of automated retail

Coinstar counting on growth of automated retail

The company's kiosk lineup focuses on a new ways to automate the buying process.

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Why Levi's isn't acting its age when it comes to retail customer experience