'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

How to make a better wireless store experience

How to make a better wireless store experience

Expectations of wireless carriers continue to rise, not just coverage and pricing but also the in-store experience.

Keynote speaker Lou Carbone at RCEES 2013

Keynote speaker Lou Carbone at RCEES 2013

Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video interview, he talks about how changes in the world in recent years have dramatically changed retail, and he also talks about the importance of finding, hiring and retaining the right people.

Jeff Fromm talks marketing to Millennials

Jeff Fromm talks marketing to Millennials

At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why "useful is the new cool."

Dr. Chris Petersen talks retail around the world

Dr. Chris Petersen talks retail around the world

At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked about why the ability for retailers to adapt to change is so crucial.

Jim Knight on how to find, hire and keep the right people

Jim Knight on how to find, hire and keep the right people

Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-14 at the Hard Rock San Diego. In this video, he talks about the importance of not only...

AT&T talks customer experience at RCEES

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit in San Diego. In this video, she talks about the unique ways her brand utilizes the physical space of the store to create a unique shopping experience.

RCEES: How to keep your brand message burning when traditional marketing fades

RCEES: How to keep your brand message burning when traditional marketing fades

With a focus on humans and the right customer service, brands can sidestep the dangers of ineffective marketing.

RCEES: Jim Knight talks about service that rocks

RCEES: Jim Knight talks about service that rocks

The former Hard Rock trainer gives tips on how to treat your business like a band.

Apple is going to business school

Apple is going to business school

There is always a lot of press about Apple. There are Apple stock forecasts, new product predictions and literally hundreds of stories about their stores.

How do retail shoppers feel about surveillance?

How do retail shoppers feel about surveillance?

The eyes in the mannequin just might be watching every move you make.

Commentary: Why retail must differentiate or die

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Have you experienced your customer experience - as a customer?

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

How to build an expert customer service problem resolution approach

How to build an expert customer service problem resolution approach

An expert approach to customer service requires a well-defined process for problem resolution. Let’s look at how to start setting up such a process. 1.

'Father of customer experience' to speak at August retail event

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

Dennis Perkins on leadership lessons from Shackleton

Dennis Perkins on leadership lessons from Shackleton

At the 2012 Retail Customer Experience Executive Summit, keynote speaker Dennis Perkins discussed the Shackleton expedition of 1901, and what retail leaders can learn from it.

Retail Doctor Bob Phibbs talks customer service training

Retail Doctor Bob Phibbs talks customer service training

The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.

Summit: How to track your employees' customer service

Summit: How to track your employees' customer service

Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.

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