Expectations of wireless carriers continue to rise, not just coverage and pricing but also the in-store experience.
Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video interview, he talks about how changes in the world in recent years have dramatically changed retail, and he also talks about the importance of finding, hiring and retaining the right people.
At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why "useful is the new cool."
At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked about why the ability for retailers to adapt to change is so crucial.
Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-14 at the Hard Rock San Diego. In this video, he talks about the importance of not only...
Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit in San Diego. In this video, she talks about the unique ways her brand utilizes the physical space of the store to create a unique shopping experience.
With a focus on humans and the right customer service, brands can sidestep the dangers of ineffective marketing.
The former Hard Rock trainer gives tips on how to treat your business like a band.
There is always a lot of press about Apple. There are Apple stock forecasts, new product predictions and literally hundreds of stories about their stores.
The eyes in the mannequin just might be watching every move you make.
Retailers can no longer be all things to all shoppers.
Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?
An expert approach to customer service requires a well-defined process for problem resolution. Let’s look at how to start setting up such a process. 1.
Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.
At the 2012 Retail Customer Experience Executive Summit, keynote speaker Dennis Perkins discussed the Shackleton expedition of 1901, and what retail leaders can learn from it.
The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.
Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.