Consumer Behavior Blogs
The retail generation gap is killing premium brands
by Bob Phibbs — CEO, The Retail Doctor
As the keynote speaker last month at the Retail Customer Executive Summit, I focused on the humanity needed in retail. That's because, just like at the NRF…
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What retailers can learn from Hurricane Irene
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Flashlights, first aid supplies, and batteries were must-haves for people in Hurricane Irene's path. But Pop-Tarts were high on the list of items people were…
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Jewel-Oscos new strategy: Good business or sheer folly?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In a May 3, 2011 Chicago Tribune article Wallin Wong reported that Jewel-Osco "...is continuing to cut prices while tailoring its stores for individual…
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Stop it. Stop it. Stop it.
by Lisa Biank Fasig — Director, JZMcBride and Associates
Sixteen months ago, a British retailer was forced to clear its shelves of teeny-weeny bikinis that came with padded bras. Why? Because the suits, sold at…
read nowDisney's price increases: Yoda or Goofy?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…
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Talbots: Neither here nor there
by Annamaria Turano — Executive Director, MCAworks
A few years ago, I had a skirt hemmed because the salesperson remarked that the original hem was “neither here nor there.” Fortunately, the store’s in-house…
read nowDeceptive pricing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
"I'm not upset that you lied to me, I'm upset that from now on I can't believe you." - Friedrich Nietzsche
read nowWalmart Joins the Data-ing Game
by Lisa Biank Fasig — Director, JZMcBride and Associates
Just how many bags of Tootsie Pops does Walmart sell every year? Soon, the world may know.
read nowWhat can we learn from Scottish farmers?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A recent BBC South Scotland News article stated that "Farmers across Scotland are being urged to attend a series of meetings to outline proposals for a new…
read nowThree ways you are frustrating your customers
by Bob Phibbs — CEO, The Retail Doctor
A buddy of mine named Matt heard about a big electronics store that was closing. He wanted to finally get a flat screen TV, but he and his wife were nervous…
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Making your retail business social in 2012
by Lynn Switanowski — President, Creative Business Consulting Group
People around the world are using social media for many reasons. They are meeting long lost relatives or high school classmates on social media sites…
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Pepsi Throwback
by Jim Joseph — President, Lippe Taylor
The cola wars are undoubtedly one of the most fascinating categories to watch in marketing - probably ever since the '80s.
read nowWhy Self-Checkout Lanes Are Increasingly Getting Checked-off
by Annamaria Turano — Executive Director, MCAworks
About a decade ago, retailers demanded greater profits – leading to the roll-out of the self-checkout lanes. The introduction of self-checkout lanes was viewed…
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Avoiding your Napster Moment
by Doug Stephens — President, Retail Prophet Consulting
In a previous post I talked about how companies are often blind-sided by what I call Napster moments. Napster moments are radical, game-changing innovations…
read nowYou know your brand stinks when the government adds regulations
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
The U.S. Department of Transportation has issued new rules for the airline industry including price disclosures and cash penalties for a variety of airline…
read nowUS Airways suing for lower prices
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A recent Miami Herald headline - "US Airways sues Sabre over pricing." According to the article US Airways isn't the only airline, American has a suit pending…
read nowAlways Wired: Why Retailers Should Offer Free Wi-Fi In-Store
by Annamaria Turano — Executive Director, MCAworks
Mobile devices are the nexis of consumer purchasing power, as they now give consumers the ability to comparison shop, purchase, and share likes/dislikes from…
read nowScarcity mentality: Boon or bane?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Actually it could be either, depending upon where it exists.
read nowPutting on the Charm: A Look at Charming Charlie
by Annamaria Turano — Executive Director, MCAworks
Charming Charlie is becoming the darling of shopping malls as it expands the number of store units nationwide. The secret of Charming Charlie’s success is its…
read nowPrice gouging: Is it possible?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
There have been reports of price gouging on sales of the Chevy Volt and Nissan Leaf with dealers charging $10,000 or more over the manufacturer's suggested…
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