Consumer Behavior Blogs
Moms and loyalty the power of the I-Network
by Sharon Goldman — Senior Director, COLLOQUY
I read this blog post about Moms and loyalty with great interest: The post noted new consumer research that shows that many consumers value the ability to…
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Lessons from the 'Shark Tank'
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
I was channel surfing when I stumbled across the program 'Shark Tank.' For those of you who may not have seen it, entrepreneurs present their business ideas to…
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Wowing Customers Doesnt Come With A Groupon
by Bob Phibbs — CEO, The Retail Doctor
I was reading a blog about using Groupon for a restaurant and a posted comment stood out, "... the key is adding value, so that when they use their Groupon at…
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American Express Social Currency
by Jim Joseph — President, Lippe Taylor
I've been speaking a lot lately about how social media can transform a brand. Either give it a voice for the first time, give it thought leadership status…
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Guy Kawasaki on enchantment in retail
by Doug Stephens — President, Retail Prophet Consulting
I caught up with author, speaker and investor Guy Kawasaki to discuss his new book Enchantment: The Art of Changing Hearts, Minds and Actions. Specifically, I…
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At Kroger, Shoppers are Bananas for Loyalty
by Lisa Biank Fasig — Director, JZMcBride and Associates
Fun fact: Americans are just as likely to have bananas in their kitchen as a Kroger loyalty card in their wallets.
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Better Pricing / Better Living
by Annamaria Turano — Executive Director, MCAworks
The most recent 2011 Store Openings list (a list obtained from credible published sources available to the general public, updated 3/24/11) reveals that store…
read nowWhat recent events in Japan will mean for luxury brands
by Bob Phibbs — CEO, The Retail Doctor
Before the news about Bin Laden, people were talking a lot about the effects from the tragic events in Japan. Of course there is a human side which we are all…
read nowWhy do sales people forget that they are also buyers?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A strange transformation takes place when a person takes on a sales role. It doesn't matter whether it's a "sales professional," a solo entrepreneur, a…
read nowWalmart To Go Will it Stay?
by Lisa Biank Fasig — Director, JZMcBride and Associates
For all of those consumers who would never go to Walmart, the hyperchain has found a way to come to you.The world's largest retailer is testing a home-delivery…
read nowThe Napster Moment
by Doug Stephens — President, Retail Prophet Consulting
In 1999, a teenager and a relatively simple piece of technology rocked the music industry. The teen was Shawn Fanning, the technology was P2P file sharing…
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Altimeters Jeremiah Owyang pinpoints retail's sweet spot
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
To find retail's sweet spot, a purchase, put the customer ahead of technology. For multiple purchases, make customers influencers for your business.
read nowPricing patterns are predictable. Use them to your advantage.
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
It's fascinating how predictable pricing is, especially during changing economic times. During economic downturns the vast majority of companies discount…
read nowChange your store hours to increase sales
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
No matter what state the economy is in, no matter how frugal consumers are, customer-centric retailers are building business. Here's one way for you to be one…
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Are your stores connecting with today's connected Moms?
by Lynn Switanowski — President, Creative Business Consulting Group
With Mother's Day just around the corner, we can't help but think about all the wonderful moms out there who are customers in our favorite retail stores. For…
read nowDoes love scale?
by Doug Stephens — President, Retail Prophet Consulting
Wal-Mart recently announced its purchase of social media firm Kosmix to help it better manage and capitalize on its social and mobile marketing efforts. What…
read nowGM's subprime auto loans: Great sales tool, or history repeating itself?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
General Motors, recognizing that many potential buyers' credit is less than stellar these days and that funding sources aren't readily available, has entered…
read nowGetting customers in your store ... by putting them in the window
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
If you've been looking for an easy and inexpensive way to bring in more business, check this out. Taking advantage of people's propensity to sit — at their…
read nowAt Retail: Looking Good, Buying More
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…
read nowImitating your competitor's prices? Here's why that's a bad idea.
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
How do you decide what price to charge? How well is that working?As I sat down to write this post the lyrics of an old Johnny Lee song, "Lookin' for Love,…
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