Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.
Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big Show held in January.
CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every need of a family's chief medical officer.
Lauren Drexler, client director, Elict, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.
While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering the next-generation retail customer experience.
Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.
A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience.
Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.
Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings the potential issue of retail theft up a notch.
Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.
Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.
Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.
Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.
Curt Marvis, CEO and co-founder of QYOU Media, explains how retailers can take advantage of DOOH now that customers are watching more video than ever before.
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to fail as industry watchers see more than a few weak spots in its influencer armor.
Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others are rapidly growing. Retail is not dying, but it is changing.
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty list of industry watcher expectations for the new year.