If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.
A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.
Sponsored by: Apex Supply Chain Technologies
When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.
#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.
Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the Christmas marketing season starting earlier with each passing year.
Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video interview, he talks about how changes in the world in recent years have dramatically changed retail, and he also talks about the importance of finding, hiring and retaining the right people.
At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief recap of the table's takeaways.
At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why "useful is the new cool."
At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked about why the ability for retailers to adapt to change is so crucial.
Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success.
At this year's NRF show, Larry Freed, president and CEO of Foresee discusses the increasingly multichannel behavior of shoppers, including some findings from a holiday shopping research study.
Jessica Harrison, marketing programs director for Chipotle Mexican Grill, gives her impressions of the Fast Casual Executive Summit.
Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.
Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers open-ended questions. It allows them to respond in free-flowing speech as opposed to taking...
SMS (Store Management System) believes retailers overestimate floor traffic and the percent of it they sell. Analytics and resulting strategies can increase ROI on existing customers, saving the cost of bringing in new ones.
Andy Talbot, CEO of LightHaus Logic, talks about the functionality of visual analytics--those of systems generally as well as those of LightHaus--in this in-depth interview taken at retail's Big Show.
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