C-Speak: How technology is boosting the stadium customer experience

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

How mobile changes consumer behavior

How mobile changes consumer behavior

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

What did you miss at #CONNECTsummit14? Check out the highlights

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

Is early Christmas marketing naughty or nice?

Is early Christmas marketing naughty or nice?

Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the Christmas marketing season starting earlier with each passing year.

Keynote speaker Lou Carbone at RCEES 2013

Keynote speaker Lou Carbone at RCEES 2013

Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video interview, he talks about how changes in the world in recent years have dramatically changed retail, and he also talks about the importance of finding, hiring and retaining the right people.

The Brain Exchange: Customer service training

The Brain Exchange: Customer service training

At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief recap of the table's takeaways.

Jeff Fromm talks marketing to Millennials

Jeff Fromm talks marketing to Millennials

At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why "useful is the new cool."

Dr. Chris Petersen talks retail around the world

Dr. Chris Petersen talks retail around the world

At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked about why the ability for retailers to adapt to change is so crucial.

Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success.

NRF: Foresee talks about the importance of multichannel

NRF: Foresee talks about the importance of multichannel

At this year's NRF show, Larry Freed, president and CEO of Foresee discusses the increasingly multichannel behavior of shoppers, including some findings from a holiday shopping research study.

Chipotle's Jessica Harrison talks Fast Casual Summit

Chipotle's Jessica Harrison talks Fast Casual Summit

Jessica Harrison, marketing programs director for Chipotle Mexican Grill, gives her impressions of the Fast Casual Executive Summit.

Fast Casual Executive Summit 2012: NEC

Fast Casual Executive Summit 2012: NEC

Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.

RAMP: Getting customer feedback without boring surveys

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers open-ended questions. It allows them to respond in free-flowing speech as opposed to taking...

NRF 2012: Tools to get more from the retail floor

NRF 2012: Tools to get more from the retail floor

SMS (Store Management System) believes retailers overestimate floor traffic and the percent of it they sell. Analytics and resulting strategies can increase ROI on existing customers, saving the cost of bringing in new ones.

NRF 2012: The ins of visual in-store customer analytics

NRF 2012: The ins of visual in-store customer analytics

Andy Talbot, CEO of LightHaus Logic, talks about the functionality of visual analytics--those of systems generally as well as those of LightHaus--in this in-depth interview taken at retail's Big Show.

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