[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

In this webinar Andrew Veer, COO of Soccer Express, shares more on how a unified cloud platform has revolutionized the customer experience and fueled explosive growth for his company. Download now!

Type: Webinar

Sponsor: NetSuite, Inc.


Employing a Single Customer View

Employing a Single Customer View

Retailers have more information about their customers than ever before. The key, though, is to be able to have a 360 degree view of each customer in a way that provides value.

Type: White Paper

Sponsor: Pitney Bowes


Seamless Cross-Channel Sales: Knowing Customers at Every Touchpoint

Seamless Cross-Channel Sales: Knowing Customers at Every Touchpoint

The first step in creating a compelling retail multichannel experience is to truly know your customer.

Type: White Paper

Sponsor: Pitney Bowes


[WEBINAR] Eliminating Islands of Technology in the Age of the Customer

[WEBINAR] Eliminating Islands of Technology in the Age of the Customer

Forrester Research principal analyst Brendan Witcher and Ryan Parker from Intel, discuss insights from an Intel-commissioned survey of retail decision makers in the US, UK, Germany, Japan and China. Download now!

Type: Webinar

Sponsor: Intel Corporation


Optimize your selling channels

Optimize your selling channels

Matching customer information with where they are located to help retailers make better decisions and maximize their revenue.

Type: White Paper

Sponsor: Pitney Bowes


Smart technology narrows gap in consumer data for retailers

Smart technology narrows gap in consumer data for retailers

With smart technology, retailers can collect information on consumer behaviors and adjust their strategy accordingly to increase revenue.

Type: White Paper

Sponsor: media mea LLC


Maximize VoC ROI and Improve Profitability in Retail

Maximize VoC ROI and Improve Profitability in Retail

Retailers have unique business needs. If you want to secure a significant return on investment from your VoC program, you need to tailor it to your business. Confirmit has helped businesses like yours achieve more than 300% ROI from their VoC program.

Type: Infographic

Sponsor: Confirmit


The Most Wonderful Time of the Year

The Most Wonderful Time of the Year

Don’t let the season’s hustle and bustle have a negative impact on your bottom line. Instead, take action to improve your customer experience and drive your profits so it really can be the most wonderful time of the year!

Type: Infographic

Sponsor: Confirmit


The Total Economic Impact™ of Confirmit™ for Retail Organizations

The Total Economic Impact™ of Confirmit™ for Retail Organizations

Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting.

Type: Infographic

Sponsor: Confirmit


Best Practice in Customer Experience Management

Best Practice in Customer Experience Management

This report looks at best practice in implementing voice of the customer programs to help retail businesses understand what their customers want and how to turn that knowledge into return on investment.

Type: White Paper

Sponsor: Confirmit


It's All About the Customer Experience

It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


The Retail Customer Evolution

The Retail Customer Evolution

For those who think online and mobile shopping are leading to the demise of physical retail stores, think again. 75% of purchases are still being made in-store.

Type: White Paper

Sponsor: Time Trade Systems Inc.



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Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.

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