Retail Social Media Top 10

Retail Social Media Top 10

Which U.S. retailers have been most successful in building up their followings on major social networking sites? The results might surprise you.

Type: Infographic

Sponsor: RetailCustomerExperience.com


2012 Online and Mobile Holiday Shopping Trends [infographic]

2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience.com


Epic Retail Fails of 2011 [Infographic]

Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience.com


How Retailers Win with Analytics

How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so clear.

Type: White Paper




4 Steps to Make the Most of your Guest Mobile Wi-Fi

4 Steps to Make the Most of your Guest Mobile Wi-Fi

If you’re not on board with Guest Mobile Wi-Fi, chances are good you’ll get left in the digital dust. As Wi-Fi proliferates and shoppers expect nothing less than convenient access and easy engagement, it creates a series of questions for brick-and-mortar retailers.

Type: White Paper




Hype, Heartburn or Hope: A Best Practices Approach for Making Video Analytics Work for Your Business

Hype, Heartburn or Hope: A Best Practices Approach for Making Video Analytics Work for Your Business

You've probably heard hyped-up stories about how video analytics--also known as video content analysis--can save the world. You've probably also heard frustrated colleagues complain about how video analytics have let them down. What's the real story? What can you believe? Are video analytics hype, heartburn or hope?

Type: Guide




du getting ahead through Service Optimization

du getting ahead through Service Optimization

du a relative newbie in the Telco market opened for business in 2006. Having to fight for pole position against competition that had a tremendous head start, was very much aware of the uphill battle ahead. Matching up to its competitions range of services is just the tip of the ice berg in its march to gain market dominance.

Type: Brochure




Starmount Connect Fact Sheet

Starmount Connect Fact Sheet

Starmount Connect™ provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and customers can use any device to access comprehensive, product-related information from the Web...

Type: Fact Sheet




5 Ways to Use Video for In-Store Performance

5 Ways to Use Video for In-Store Performance

Read this 3VR-sponsored paper to see how video is now moving from its loss-prevention core competency to real-time analytics — business intelligence that provides "see it in action" proof that's invaluable for marketing and merchandising professionals.

Type: White Paper




Use Video Analytics and Data Decision Making to Grow Your Business

Use Video Analytics and Data Decision Making to Grow Your Business

What if there was a gold mine of data that was going untapped by your data decision-making programs? Today, the role of video can extend far beyond security; data gathered from video surveillance can now help decision makers actually grow...

Type: White Paper




Webinar:  Turning Website Visitors Into Customers By Building Trust Online

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Type: Webinar




How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

Type: Research





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Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.

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