Confirmit Voices™ for Retail

Confirmit Voices™ for Retail

The retail customer experience is core to achieving customer loyalty, positive word-of-mouth and, ultimately, profitable growth. The experience needs to deliver on your brand’s promise, and you need to understand where you are succeeding - and failing - so you can create retail experiences that keep customers coming back to you.

Type: Mini-Guide

Sponsor: Confirmit


7 Secrets of Voice of the Customer Success

7 Secrets of Voice of the Customer Success

Over the past few years, Voice of the Customer (VoC) programs have become an established path for retailers to deliver enhanced customer experiences, engage employees and drive business change. It’s very easy to get VoC wrong. Programs created within the vacuum of a single department might deliver insight but not the financial clout to take action.

Type: Mini-Guide

Sponsor: Confirmit


Confirmit: An Introduction

Confirmit: An Introduction

For many companies resolving customer issues and seeking areas for improvement is labor intensive, manual, and unstructured. Statistically, inefficiencies like these increase costs and decrease overall company profitability.

Type: Brochure

Sponsor: Confirmit


Who is Confirmit?

Who is Confirmit?

Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs.

Type: Fact Sheet

Sponsor: Confirmit


Webinar: Caching in on the Customer Experience

Webinar: Caching in on the Customer Experience

Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage.

Type: Webinar

Sponsor: Stratacache


Separating myth from reality: The Facts About Card-linked Incentives

Separating myth from reality: The Facts About Card-linked Incentives

Consumers are making buying decisions under an unprecedented barrage of offers from brands—discounts, coupons, buy-one-get-ones, anything and everything that brands hope will drive purchases that wouldn’t otherwise be made. But the clutter of offers is causing consumers to tune out, instead of pulling out their wallet.

Type: White Paper

Sponsor: FreeMonee


Retail Social Media Top 10

Retail Social Media Top 10

Which U.S. retailers have been most successful in building up their followings on major social networking sites? The results might surprise you.

Type: Infographic

Sponsor: RetailCustomerExperience.com


2012 Online and Mobile Holiday Shopping Trends [infographic]

2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience.com


Epic Retail Fails of 2011 [Infographic]

Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience.com


How Retailers Win with Analytics

How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so clear.

Type: White Paper




4 Steps to Make the Most of your Guest Mobile Wi-Fi

4 Steps to Make the Most of your Guest Mobile Wi-Fi

If you’re not on board with Guest Mobile Wi-Fi, chances are good you’ll get left in the digital dust. As Wi-Fi proliferates and shoppers expect nothing less than convenient access and easy engagement, it creates a series of questions for brick-and-mortar retailers.

Type: White Paper




Hype, Heartburn or Hope: A Best Practices Approach for Making Video Analytics Work for Your Business

Hype, Heartburn or Hope: A Best Practices Approach for Making Video Analytics Work for Your Business

You've probably heard hyped-up stories about how video analytics--also known as video content analysis--can save the world. You've probably also heard frustrated colleagues complain about how video analytics have let them down. What's the real story? What can you believe? Are video analytics hype, heartburn or hope?

Type: Guide





View all Topics View by Company

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.

NEWS