du getting ahead through Service Optimization

du getting ahead through Service Optimization

du a relative newbie in the Telco market opened for business in 2006. Having to fight for pole position against competition that had a tremendous head start, was very much aware of the uphill battle ahead. Matching up to its competitions range of services is just the tip of the ice berg in its march to gain market dominance.

Type: Brochure




Starmount Connect Fact Sheet

Starmount Connect Fact Sheet

Starmount Connect™ provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and customers can use any device to access comprehensive, product-related information from the Web...

Type: Fact Sheet




5 Ways to Use Video for In-Store Performance

5 Ways to Use Video for In-Store Performance

Read this 3VR-sponsored paper to see how video is now moving from its loss-prevention core competency to real-time analytics — business intelligence that provides "see it in action" proof that's invaluable for marketing and merchandising professionals.

Type: White Paper




Use Video Analytics and Data Decision Making to Grow Your Business

Use Video Analytics and Data Decision Making to Grow Your Business

What if there was a gold mine of data that was going untapped by your data decision-making programs? Today, the role of video can extend far beyond security; data gathered from video surveillance can now help decision makers actually grow...

Type: White Paper




Webinar:  Turning Website Visitors Into Customers By Building Trust Online

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Type: Webinar




How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

Type: Research




Online Retail and the ROI of Live Help

Online Retail and the ROI of Live Help

Engaging shoppers with live help at the right time in the right channel decreases shopping cart abandonment, increases conversion rates and order values, and builds loyalty. New data suggests consumers want, expect and value live assistance when shopping online.

Type: White Paper




The New Consumer Behavior Paradigm: Permanent or Fleeting?

The New Consumer Behavior Paradigm: Permanent or Fleeting?

The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities — not the least of which is the fact that the recession has changed shopping behavior.

Type: Research




Social Media: An Inside Look at the People Who Use It

Social Media: An Inside Look at the People Who Use It

A special analysis of the BIGresearch Simultaneous Media Usage Survey was compiled for the Retail Advertising and Marketing Association, a division of the National Retail Federation. The survey was conducted October 15—December 28, 2009. The survey designates "social media users"...

Type: Research




Considerations When Placing a POS System

Considerations When Placing a POS System

The point of sale is the last interaction a customer will have in the store. Having a cluttered, crowded system can leave a lasting negative impression. Utilizing mounting solutions can maximize space and ensure efficiency.

Type: White Paper




Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Disney Institute Helps Transform Toys R Us Into a Maker of Magic

Toys "R" Us struggles like other retailers with widespread growth, managing increasing expansion into additional product lines and cultures, the impact of e-business, and frenetic competition from mass merchandisers.

Type: Case Study





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Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.

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