Brick-and-mortar's inherent advantage: In-store relevance

Smart retailers make customers feel that their preferences, wants and needs are a priority from the minute they walk into the store.

Brand attachment: The Barefoot Bandit and our sense of self

What an 18-year-old on a crime spree teaches us about branding.

Infographic: The evolution of customer experience

Sheridan Orr gives an overview and history of the ever-changing customer experience.

What retailers should know about Google Glasses

Retail experts and techies debate the technology's feasibility and why retailers should care.

Opinion: Customization becoming essential to the customer experience

Far from being just a feature, customization is a product strategy.

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

Nanonation rocks out ambient digital signage, product info kiosks (Video)

The company talks retail solutions in digital signage and kiosks.

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

Roundup: How to deliver 'knock your socks off' customer service

Enjoy these excerpts from the customer service classic that recently turned 20.

For retail, honesty is the only policy

Misleading customers leads to far worse problems than telling them something unpleasant they need to hear right now.

Why timeliness and responsiveness are crucial for retail

The best time for anything is the time that is best for the customer.

NBC's Fashion Star puts winning designs in-store the next day

Macy's, H&M and Saks will sell the reality show's best designs.

Retail Bracket Madness - cast your vote!

by James Bickers — Editor, Networld Alliance

Which retailer provides the best customer experience? Cast your votes today!

The four benefits of multi-channel retailing

Multi-channel retailing offers plenty of benefits to retailers, benefits that make investing in the strategy worthwhile.

GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

GlobalShop 2012: Consumers have a 'need for speed'

Retailers must be fast, flexible and mobile to succeed.

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.