How to use liveblogging to promote retail events

Customers might not be able to attend your in-store event, but they can interact with your brand online.

Target may not be 'Wu-ing' shoppers with scarcity tactics

Jason Wu for Target merchandise lands on eBay instead of in shoppers' carts.

Smaller boxes work for Whole Foods

Whole Foods Markets' push to target smaller markets with smaller stores is performing well above expectations.

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Consumers create the basis for growth strategies: Retail predictions for 2012

Once again, in 2012, there is a clear recognition that the omnichannel consumer is in charge.

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

NRF12: 'This Is Retail' video contest unveiled

"We're on a hunt to find the best retail stories in America," says NRF CEO Matthew Shay.

NRF12: Day One launch news round-up

by James Bickers — Editor, Networld Alliance

Highlights from a very busy opening day for "Retail's BIG Show," which saw a heavy emphasis on mobile POS.

NRF: Holiday retail sales rose 4.1 percent

After a season full of peaks and valleys, retailers' 2011 holiday sales beat expectations.

President Clinton, new technologies headed to NRF 2012

More than 22,000 attendees will explore the latest technologies to help improve their customer experience.

Re-assuring the assurance factor: Why smiles and happy faces aren't enough

When providing customer service, courtesy is not a substitute for competence and skill.

What is 'knock your socks off customer service'?

Research finds that it costs five times more to attract a new customer than it does to keep one you already have.

New study is first to test the actual impact of branded apps on consumers

Research found that mobile applications can stimulate interest in new product categories.

Shaping the customer experience with digital signage

by James Bickers

The goal is two-fold: accomplish the task at hand, and make the customer feel good about how it was accomplished.