Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.

Are you an innovative customer whisperer?

Are you an innovative customer whisperer?

Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the "locus of focus" from customer wants and needs to hopes and aspirations.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

How major mergers are changing your favorite private brands

How major mergers are changing your favorite private brands

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

How to boost retail operational efficiency via process management

How to boost retail operational efficiency via process management

Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume, low-margin sectors.

Personalization, physical-digital integration dominating retail innovation

Personalization, physical-digital integration dominating retail innovation

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.

5 ways AI can do the heavy lifting in the retail customer experience

5 ways AI can do the heavy lifting in the retail customer experience

Katrina Gosek, senior director, digital customer product strategy at Oracle, explains why success in the next era of retail won't come from adding the latest widget to your site, and it's certainly not in low prices and free shipping. Success will come down to the ability to move and innovate faster.

Watch out Amazon Go, China's BingoBox is on the move

Watch out Amazon Go, China's BingoBox is on the move

BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.

A new purpose for in-store retail in 2018: customer delight

A new purpose for in-store retail in 2018: customer delight

Justin Jones and Ashley Welch, co-founders of Somersault Innovation, explain the focus of in-store retail and why it's all about creating 'Cathy' moments -- moments of delight for your customers.

Kagan: E-commerce threat gives retail a choice - fight or die

Kagan: E-commerce threat gives retail a choice - fight or die

Analyst and blogger Jeff Kagan believes retail must cannibalize itself or new competitors like Amazon Go and Whole Foods will eat them alive. There is no middle ground.

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

Bryan Pearson maps out seven ways a mini-mall within a store retail strategy would change the shopper's path to purchase.

5 retail lessons learned from the upcoming lingerie wars

5 retail lessons learned from the upcoming lingerie wars

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Mall of America embracing chatbot to boost retail customer experience

Mall of America embracing chatbot to boost retail customer experience

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology strategy.

Mobile payment: Redefining the customer experience for unattended retail

Mobile payment: Redefining the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

4 trends retailers should be prepared for this year

4 trends retailers should be prepared for this year

Kurt Heinemann, CMO at Reflektion, shares his insight on what he expects will be the important retail trends in 2018 and beyond.

What apocalypse? Why we're going through a retail Ragnarök

What apocalypse? Why we're going through a retail Ragnarök

Glenn Shoosmith, CEO and founder of BookingBug, says the clearest evidence that there is no retail apocalypse is the fact we're seeing some of the most innovative and customer-friendly reinterpretations of the retail experience that have ever existed.

Apparel retailers invest in online experience, customer satisfaction

Apparel retailers invest in online experience, customer satisfaction

Sunil Mirani, co-founder and CEO at Ugam, explains why successful retailers are those using data to deliver personalization in a meaningful way. They are not focused just on the purchase, but also on customer satisfaction after the purchase.

Creating measurable touchpoints for experiential retail

Creating measurable touchpoints for experiential retail

Jacob Taylor, founder and CEO, Civitas, explores the evolution of experiential retail and what marketers can do to capitalize on measurable touchpoints during an experiential campaign or activation.

Lowe's debuts 'view in your space' AR experience

Lowe's debuts 'view in your space' AR experience

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

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Intel's Christie Rice talks customer experience, digital innovations