American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees. The airline is going cashless, according to a New York Post report, and will only accept debit or credit...

Amazon Go store now open to the public

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle Times. Upon entering, customers scan a smartphone app that registers them into the store. After grabbing...

Banks now testing Visa biometric EMV card

Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial pilots to test an on-card biometric for contactless payments, according to a press release. "The...

Arizona hospital prescribes self-serve kiosk for prescriptions

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications immediately following an appointment, according to the East Valley Tribune. The APM Pharmacy kiosk verifies patients using their IDs and...

Electronic parking kiosks in Pennsylvania draw complaints

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them, according to the New Hope Free Press. Many motorists are also unsure how to even find the kiosks. The borough replaced traditional parking meters on Dec.

Aldi reaches out to vegan, vegetarian consumers

Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S.

Theatro, Curbside partner on click and collect customer experience

Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the retail segment. The collaboration will provide retailers great efficiency and empower retail associates...

Pepper the robot now an airport restaurant greeter

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press release. Pepper greets and engages traveling guests, provides menu details and even offers menu recommendations....

Personal experience playing bigger role in purchase, reveals report

A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience. That's one finding of a online survey polling 1,000 consumers ages 18 to 64. The survey data is published in...

Sprouts extends home delivery with Instacart partnership

Healthy grocer Sprouts Farmers Market will soon be providing home delivery in all of its major markets via a partnership with Instacart. The expansion will begin with its stores in Arizona, according to a press release. Customers can order via...

National Returns Day will be busy, claims UPS report

Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned.

Kroger advancing self-checkout strategy

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier. Kroger's Scan, Bag, Go service is similar to Walmart's effort in that it enables shoppers to...

Walmart testing new personal shopping experience

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom. The mega retailer, according to a Recode report, is beta testing a new service that will give shoppers item recommendations and allow purchase...

NYC Amtrak boosts travel experience

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to a Newsday report. The app provides mobile device users information on gates, trains, exits,...

Brother Mobile Solutions, Petrosoft partner on retail solutions strategy

Brother Mobile Solutions is partnering with Petrosoft, a provider of cloud-based solutions, and will be using Brother's RuggedJet mobile printers with its in-store, on-demand label printing applications. Brother mobile printers help Petrosoft customers produce fast, on-demand shelf edge and item...

Emotions play big role in customer engagement, report reveals

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report. The research indicated that traditional loyalty programs weren't engaging with consumers, according to a press release. The study, "Loyalty...

Target buys Shipt to shore up delivery strategy

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts. The news comes as retailers race to meet customer expectations now that they value speedy delivery over price, as Retail...

Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Starbucks launches AR experience in Shanghai

Starbucks launches AR experience in Shanghai

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole new experience as they point their phones at key features around the roastery.

Stratacache Capital launches retail tech consultancy

Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven, best-in-class customer experience. Manolo Almagro, a 24-year retail and tech innovation veteran, has been named managing partner. The...

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Surviving the retail revolution: 2018 will be a wild ride