Hudson's Bay takes Ivanka Trump fashion off the shelves

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall. The decision, according to a New York Post report, is due...

Amazon Prime members buy 100M items worldwide during Prime Day event

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours. Sales beat out Amazon's last Cyber Monday and Black Friday and even last year's Prime Day....

Build-A-Bear strives to make good on marketing promotion gone wrong

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count Your Candles” program. In fact, the experience left lots of parents angry and...

Macy's alerts customers to credit card data breach

A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June. Customers were informed of the data breach via a letter, according to USA Today. The retailer did not specify how many customers were...

Gap expanding physidigital strategy across Old Navy stores

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital. Customers can now checkout anywhere in a store, via mobile devices, and buy online and pick up at...

Qwick Media buying Lucid Management Group

Qwick Media, an interactive digital hardware and software company, is acquiring Lucid Management Group, which manufactures transit and street furniture. The acquisition, which is expected to close by the end of September, will integrate Qwick Media technology into Lucid Management’s...

Fabletics to launch 75 new stores worldwide

Athletic apparel maker Fabletic, co-founded by actress Kate Hudson, is planning to reach 100 stores. Fabletics expects to launch 75 new storefronts in the U.S. and worldwide locations, according to a CNBC report, and one store will feature an experimental store design, new payment system as well as a selfie wall.

Walmart taps ex-AMEX leader as chief customer officer

Walmart has created a new role, chief customer officer, and hired on a former American Express executive. Janey Whiteside will oversee Walmart stores and ecommerce in the newly minted job which is focused on boosting shopping traffic and customer service,...

Technology playing starring role in better customer experience, claims report

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience. Overall new technology is raising the bar on customer experience, according to a new Boomtown report. Nearly...

Warby Parker expands Minnesota presence

After three years housed in the back of a men's shop Warby Parker is getting a bigger brick-and-mortar retail space in Minneapolis. The new full-sized home is close to the old one (located within Askov Finlayson), just two blocks away...

BJ's debuts PayPal checkout services

BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release. "We're committed to making shopping easier and more convenient for our members, which is why we're excited to partner...

The Container Store revamps with new tech, digital screens

The Container Store, based in Texas, is redoing its stores, with the first redesign taking place at its Dallas location. The store refresh boasts new technology, digital design screens and even a lounge area, according to a CNBC report. The...

Target launches curbside pickup to 200 more stores in Midwest

Amazon isn't the only retailer boosting its delivery channels.

Human nature big factor in retail customer loyalty, claims study

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer satisfaction. While technology is critical to the competitive effort, the human nature also plays a...

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings. One is a 3D virtual shopping tour and the second is a feature called "buy the room," which allows shoppers to...

99 Ranch Market accepting Alipay at North American stores

99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items using Alipay's mobile wallet in-store, according to a press release. Beginning July 1,...

Content Analytics, 1WorldSync join forces to optimize retail sales, conversion

Content Analytics and 1WorldSync are partnering to meld their respective technology so that customers get a wider range of analytics and product content options. 1WorldSync customers have access to new capabilities including content health measurement, out of stock alerting, search...

Lush goes naked to eliminate plastic waste

Lush, a cosmetics and beauty retailer, has launched a "naked" store in a quest to reduce the increasing global plastic waste phenomenon. The store, which opened in Milan earlier this month, sells products free of all packaging, according to a...

CVS Health expanding delivery service

CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99. The expanding options, according to a New York Post report, will bring a higher-fee in some...

Amazon creates a special Alexa for the hospitality industry

There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations. The hospitality-focused Amazon Echo, according to a New York Post report, will...

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Amazon Prime Day boosts overall online sales, retail activity