Survey: Data, top tier buy-in are key to successful customer experience

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring good data integration. Those are the findings of a new Confirmit survey highlighting critcal areas that...

Amazon launching Whole Foods Market delivery service

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket chain that Amazon bought in 2017. The service starts today in a...

Panera Bread debuting home, office delivery

Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee. Starting next week, the fast casual chain will offer the service to some customers in Nassau and Suffolk counties, according to...

Target going a bit small on Long Island with new store

Long Island, New York, will get another small-store Target location come this fall. It will be the fourth small-store format for Long Island and will land in Selden, according to a Newsday report, and it marks Target's 26th store on...

Amazon pulls some children’s products after slogan backlash

A range of products featuring the slogan, "Slavery gets sh&t done," are now off the virtual shelves at Amazon following a backlash from anti-slavery organizations and consumers. The products included shirts, mugs and bags from third-party sellers, according to a...

Walmart partners with Japan e-commerce player Rakuten

Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report. The U.S. retailer will provide a channel for Rakuten to sell digital books and audiobooks in the U.S.,...

Starbucks goes cashless at downtown Seattle store

Starbucks has gone cashless at one location in downtown Seattle as the coffee giant experiments with a growing trend among fast casual chains in the U.S. The Seattle Times first made the discovery and reported that Starbucks is testing the concept at only one store.

Amazon Prime membership gets more expensive for some

Amazon is increasing the cost of its monthly Prime subscription service, from $10.99 to $12.99, which represents an increase of 18 percent. The increase, according to Recode, totals an extra $156 over 12 months.

American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees. The airline is going cashless, according to a New York Post report, and will only accept debit or credit...

Amazon Go store now open to the public

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle Times. Upon entering, customers scan a smartphone app that registers them into the store. After grabbing...

Banks now testing Visa biometric EMV card

Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial pilots to test an on-card biometric for contactless payments, according to a press release. "The...

Arizona hospital prescribes self-serve kiosk for prescriptions

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications immediately following an appointment, according to the East Valley Tribune. The APM Pharmacy kiosk verifies patients using their IDs and...

Electronic parking kiosks in Pennsylvania draw complaints

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them, according to the New Hope Free Press. Many motorists are also unsure how to even find the kiosks. The borough replaced traditional parking meters on Dec.

Aldi reaches out to vegan, vegetarian consumers

Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S.

Theatro, Curbside partner on click and collect customer experience

Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the retail segment. The collaboration will provide retailers great efficiency and empower retail associates...

Pepper the robot now an airport restaurant greeter

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press release. Pepper greets and engages traveling guests, provides menu details and even offers menu recommendations....

Sprouts extends home delivery with Instacart partnership

Healthy grocer Sprouts Farmers Market will soon be providing home delivery in all of its major markets via a partnership with Instacart. The expansion will begin with its stores in Arizona, according to a press release. Customers can order via...

Kroger advancing self-checkout strategy

Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier. Kroger's Scan, Bag, Go service is similar to Walmart's effort in that it enables shoppers to...

Walmart testing new personal shopping experience

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom. The mega retailer, according to a Recode report, is beta testing a new service that will give shoppers item recommendations and allow purchase...

NYC Amtrak boosts travel experience

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to a Newsday report. The app provides mobile device users information on gates, trains, exits,...

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Wayfair, Panera push the mobile commerce experience forward