Gift pickup kiosks debut in Arkansas

Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet kiosks are available at six locations in Sherwood, Little Rock and North Little Rock. Once an item...

Personalization pays off big time, claims new study

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development Study. The report, developed with WBR Insights, includes insight from more than 500 markets in North America and the U.K. Personalization...

Consumer shopping glitches on the rise, reveals study

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in the customer experience. And while retailers' customer service teams responded, 79 percent...

Customer support teams find job more challenging than ever

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. The data, from a Calabrio study, reveals...

Amazon Go stores may be close to a full 'go'

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year, according to a Bloomberg report. Amazon is hiring personnel for the stores, claims Bloomberg.

Free is better than fast when it comes to shipping, say consumers

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than options for fast shipping. Over half, 54 percent, of holiday shoppers describe fast shipping...

CVS Health delivering next-day service come the new year

CVS Health will debut next-day delivery of drugs and even same-day service come 2018. The new services efforts are the latest in an ongoing battle among retailers to give consumers the fastest product delivery possible and the latest shot by...

Yankee Candle pops up in NYC for holiday buying season

One of the newest retail pop-ups in New York City this holiday season is home to Yankee Candle. The retailer has opened a 5,340-square-foot-store in Soho on Broadway and is calling it "CandlePower," according to a New York Post report.

Hilton teams up with Amazon in loyalty program strategy

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report. The collaborative effort is the first time a hotel brand and Amazon have joined forces in a...

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

UK customer experience is getting weak, claims study

Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study. Of 100 companies polled, 44 percent could answer routine questions from shoppers via social media and online, a...

Outdoors retailer shuttering doors on Black Friday

For the third year in a row, outdoors retailer REI won't be open on Black Friday. Its CEO claims the strategy is helping the business and is a path other retailers should take, according to a Business Insider report. Selling...

First Data expands availability of Clover via Apple retail stores

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and digital transformation of Apple Pay, according to a press release. First Data's Clover Go device, an EMV...

Storis to introduce kiosk for home furnishings retailers

Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings retailers. The Storis kiosk's core functionality will be to catalog a retailer's inventory, access customer history and...

Price not the only focus for consumers these days

While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind, according to a new Interactions survey. The survey, which polled more than 1,500 shoppers,...

Venmo acceptance comes to 2M online merchants mobile digital wallet pos

Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release. The new feature enables Venmo users to shop at millions of merchants...

United Airlines secures EZ Access certification for self-serve kiosks

United Airlines has incorporated EZ Access technologies into its self-service kiosks to better ensure that the kiosks are accessible to all travelers. "We chose to implement EZ Access into our kiosks because it's not limited to a single disability," Jaymes...

Ikea vending machine offers kitchen tools

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according to Ehandel.com, a retail site.

Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

Amazon plans to hire on over 120K workers for holiday season

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment, sortation centers and customer service sites. "We prepare year round for the holidays, and...

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