2018 Loyalty Program Consumer Research

2018 Loyalty Program Consumer Research

Learn how today’s consumers feel about loyalty programs in the 2018 Loyalty Program Consumer Research Report.

Type: White Paper

Sponsor: CodeBroker


Retail CX

Retail CX

Our Special Report on Customer Experience For Retail helps you navigate the state of the retail CX. More importantly, it uncovers exciting new opportunities -- and details clear steps to success.

Type: Special Report

Sponsor: Kustomer Inc.


What Is The Future Of Retail?

What Is The Future Of Retail?

The future of retail is all about personalized experiences. How do we improve service quality? How do we achieve zero costumer complaints in each store? How do we help shoppers enjoy every moment in Carrefour Taiwan stores? See what happens when Advantech, Intel and Carrefour Taiwan team up.

Type: Case Study

Sponsor: Advantech Corp


Click and Collect: A $42B Opportunity in the US

Click and Collect: A $42B Opportunity in the US

Find out about different models of Click and Collect, their strengths and weaknesses, and which one is likely to be the next big wave in North America. Get a snapshot about statistics and outlook on the market.

Type: White Paper

Sponsor: Qwick Media, Inc.


[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond

[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond

In this webinar, Mark Beccue, Principal Analyst at Tractica, and Jane Price, VP of Marketing at Interactions, host an interactive dialog that examines how AI is being implemented in the retail customer care space. Download now!

Type: Webinar

Sponsor: Interactions LLC


Bringing E-commerce Like Capabilities to Brick-and-Mortar Stores for Shopper Engagement

Bringing E-commerce Like Capabilities to Brick-and-Mortar Stores for Shopper Engagement

Brick-and-mortar retailers could slow the erosion of their businesses by e-commerce platforms if they had better ways to understand shopper behavior and increase the probability of sales. The key is getting shoppers engaged with the store and brand, and borrowing on some of the techniques used by online platforms.

Type: White Paper

Sponsor: ComQi, Inc.


The Gift of Wow – Preparing Your Store for the Holiday Season

The Gift of Wow – Preparing Your Store for the Holiday Season

Today’s consumer expects a flawless shopping experience. So how do you wow a customer that already has soaring expectations? Here are three steps to prepare your business for this season’s holiday shopper, and beyond.

Type: White Paper

Sponsor: NetSuite, Inc.


Streamlining Unified Commerce Complexity

Streamlining Unified Commerce Complexity

Achieving a unified commerce platform requires a fundamental shift away from inward-looking systems and focuses instead, omnichannel commerce requires retailers to be outward looking, to focus on customer needs, wants and behaviors.

Type: White Paper

Sponsor: NetSuite, Inc.


Retailers Blueprint for Success - Enabling Great Customer Experiences

Retailers Blueprint for Success - Enabling Great Customer Experiences

Examine the common challenges holding retailers back and the five customer-focused commerce musts to building a unified customer experience.

Type: White Paper

Sponsor: NetSuite, Inc.


Build the Foundation for Great Customer Experiences

Build the Foundation for Great Customer Experiences

The innovation disruptors bring requires a key strategy: put the customer at the center of your business and deliver great experiences to them. Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.

Type: White Paper

Sponsor: NetSuite, Inc.


3 Critical Components to Achieving the Perfect Order

3 Critical Components to Achieving the Perfect Order

Delivering the perfect order requires a delicate balance of inventory visibility, routing logic and strategies for dealing with exceptions. Explore the 3 critical components to delivering the perfect order.

Type: White Paper

Sponsor: NetSuite, Inc.


SafePoint® - Superior Cash Management

SafePoint® - Superior Cash Management

As the undisputed specialist at managing cash in society, Loomis helps you focus on managing your businesses with innovative solutions like SafePoint®—a complete solution configurable to your needs, without any upfront costs for hardware or software installation.

Type: White Paper

Sponsor: Loomis



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