Savvy retailers rely on Zebras thermal printers and supplies to help reduce operating and labor costs and build customer loyalty. Thats likely why many of the largest U.S. retailers have installations of more than 1,000 Zebra® printers each, and most of the top U.S. retailers use Zebra mobile printers.
Its not about product price, its about customer relationships. Its about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction points, such as social media, it gets more complicated.
When customers experience rapport, person-to-person or online, evidence shows conversions, average cart sizes, depth of visits, and return visits go up, but when they experience dissonance, conversions and engagement suffer; 7 Billion People provides that rapport.
Despite the importance the customer experience has on many corporate agendas, the state of customer experiences in many, if not most, organizations remains poor. For all the talk about customer focus and concern for customers, many companies do not demonstrate real caring for those people who actually keep them in business.
Are fancy graphics and content overload distracting your browsers from finding what they need? Are your customer service channels delivering the extra level of support your visitors need during times of confusion?
A top-three general merchandise retailer with over 1,400 stores nationwide has a history of using technology to drive sales, improve customer service, and create a sustainable competitive advantage over a larger and more aggressive rival.
Nothing is more memorable than good customer service – except, perhaps for poor customer service. Learn how to motivate and empower your staff to make your customers feel every bit as important as they are.