Culture Connection: Linking Culture, Brand and Revenue

Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization.

Type: Webinar




Reducing Abandoned Shopping Carts with Live Help

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

Type: Mini-Guide




How much is poor customer service costing your business?

How much is poor customer service costing your business?

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation.

Type: Research




Shipping Service Helps Kayak Retailer Reach Global Customers

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base.

Type: Case Study




Improving Customer Satisfaction in Retail Banking

Improving Customer Satisfaction in Retail Banking

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices.

Type: White Paper




Expanding ATM Usage in a Credit Crunch

Expanding ATM Usage in a Credit Crunch

Retailers can benefit from the growing popularity of cash by installing an ATM in the store itself. Customers enjoy the convenience, and studies show that more cash is spent in a store with an ATM, increasing revenue. Access to surcharge...

Type: White Paper




Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data

As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard-earned money and pursuing creative ways to stretch their dwindling budgets. In turn,...

Type: Case Study




Customer Experience Management Benchmark Study

Customer Experience Management Benchmark Study

Customers are more interested in solutions that are customized, complete, and delivered quickly and simply than they are in products that target their emotions.

Type: General




Customer loyalty: why we don't deserve it

Customer loyalty: why we don't deserve it

Everybody is talking about the 'customer experience' - but too many organizations are measuring it from their own rather than their customers' perspective. Lior Arussy reports on some shocking new research that shows most business leaders admit they do not deserve the loyalty of their customers.

Type: White Paper




Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous.

Type: White Paper




Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former customer experience designers for the company speak out on the seven mistakes Circuit City made –...

Type: Webinar




The Benefits of Retail Kiosks

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

Type: Guide





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Nothing is more memorable than good customer service – except, perhaps for poor customer service. Learn how to motivate and empower your staff to make your customers feel every bit as important as they are.

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