8-second race: How retailers can connect with fast-moving customers

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them is to create an adaptive customer experience.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for, helping them find it easy and quick, and driving the purchase forward.

Live webinar: Salesforce leader shares top CX hacks for retail

Live webinar: Salesforce leader shares top CX hacks for retail

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales and customer loyalty in a live one-hour event April 25.

Lowe's innovation leader talks mission, focus and strategy

Lowe's innovation leader talks mission, focus and strategy

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping easier and more rewarding.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

MasterCard taps Oracle to bolster digital payments for consumers and merchants

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

2016 in review: Top retail customer experience stories

2016 in review: Top retail customer experience stories

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big news and advancements.

Digital gift cards proving popular with shoppers this holiday season

Digital gift cards proving popular with shoppers this holiday season

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason is convenience.

The changing face of merchandising and what retailers need to do to succeed

The changing face of merchandising and what retailers need to do to succeed

The changing face of retail merchandising requires retailers to go beyond tried and tested tactics.

3 tips to engage retail customers as they wait

3 tips to engage retail customers as they wait

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools such as digital signage.

5 rules for a retail town square: What Apple, Whole Foods Can Teach Us

5 rules for a retail town square: What Apple, Whole Foods Can Teach Us

Here's a potential formula for retail of the future: One Apple squared equals a community experience minus the traditional sales space.

Consider a 'beyond digital' approach to power omnichannel experience

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and stickiness, transforms technology and operations, and utilizes internal digital and information assets as platforms.

Black Friday: Gimmick, gone or more relevant than ever?

Black Friday: Gimmick, gone or more relevant than ever?

Is Black Friday relevant, needed, necessary, or even a valuable marketing opportunity, or has it become a gimmick in the retailer's quest to grab consumers' attention earlier than ever?

Why egift rewards during holiday season are a win-win

Why egift rewards during holiday season are a win-win

Retailers and consumers are leveraging egift rewards for holiday promotions and passing on checks.

Retailers craft 'phygital' solutions

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to becoming students of human behavior.

Store display 101: Tips, best practices, do’s and don’ts

Store display 101: Tips, best practices, do’s and don’ts

The retail sector has come a long way from the days of the cheesy cardboard cutout display standing near a pile of products or welcoming customers to a new store selection.

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it comes to retail customer experience.

SXSW Spotlight: The conflict between digital democratization and luxury brands

SXSW Spotlight: The conflict between digital democratization and luxury brands

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how technology will play a valuable role for creating highly relevant customer recommendations.

What Dollar Shave Club knows: Getting an edge on utility

What Dollar Shave Club knows: Getting an edge on utility

The Dollar Shave Club is one sharp example of how manufacturing supply chains are being disrupted. Yet its approach to winning market share is disarmingly simple. Other staple consumer goods, from pet food to diapers, could do the same. Some already are.

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