Amazon plans to hire on over 120K workers for holiday season

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment, sortation centers and customer service sites. "We prepare year round for the holidays, and...

Walmart aims to monitor shoppers' facial expressions

Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines. The facial recognition tool, according to a Business Insider report, will assess facial expressions and movements, and if it detects a not-so-happy consumer,...

1 in 4 retail associates don't have needed tools and tech

One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the associate role for that reason. But, if they are given needed tools,...

Target hires new general counsel

Target announced Don Liu as the company's new executive vice president, chief legal officer and general counsel. Beginning on Aug.

Amazon opens yet another Kansas fulfillment location is opening another fulfillment center in Kansas City, Kanasas, marking its fifth in the state. The Kansas location will offer more than 1,000 full-time employment opportunities. "We are thrilled to continue investing in Kansas, proud of our ability to...

Author Gary Magenta debuts customer loyalty tome

The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same barber shop for over 60 years. Yes, that's one definition of customer...

Survey: Big disconnect between retailers, consumers in play

The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 23 percent of retail decision makers are planning personalization initiatives in the next year and...

Walmart: We’re going to make shopping easier than ever

Retailer expects a huge wave of mobile devices hitting its online store this season.

Dysfunctional consumers require most attention as they can hurt revenue big time

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Whole Foods chiefs: We're sorry we overcharged customers

Whole Foods apologizes for overcharging incidents, vows to beef up training.

Will mobile app make hiring easier?

JobOn's new mobile app allows job seekers to apply and interview by video.

KFC franchisee using video intel solution to reward employees, improve customer experience

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Goodwill, Walmart partner on retail career-training program

The Careers in Retail Initiative was made possible by a $3 million grant from the Walmart Foundation for a period of two years.

IBM empowering Shiseido Beauty Consultants with mobile platform

IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile apps designed to provide new customer services, customer-centric product improvements and social innovations.

Webinar to discuss I-9 trends and tips

Homeland Security isn't just targeting big businesses anymore. Small to mid-size companies are under an increasingly watchful eye.

Study finds retailers cautiously optimistic about 2014 holiday sales

The most significant shifts for retailers in the 2014 holiday season can be found in omnichannel, which is changing the landscape for companies and impacting their holiday staffing strategies.

Nearly a quarter of shoppers choose to go to a competitor due to dissatisfaction with their retail experience

46 percent of shoppers who have unsatisfactory retail experiences do not let the retailer know and almost a quarter of these opt to shop at a competitor when they are unsatisfied with the cleanliness of the store, store associates, or the checkout process.

Target says it will 'respectfully request' shoppers not bring guns into stores [UPDATED]

For the past month, Target has had something of a PR nightmare on its hands in Texas, where the group Open Carry Texas has been meeting up and strolling the parking lots and aisles with rifles draped over their shoulders. It is legal in Texas to openly carry rifles in public, but not handguns.

Lucchese using gamification for employee training

Experticity, a platform for building and rewarding expertise in sales associates, has been chosen by footwear retailer Lucchese to elevate associates' expertise on the brand's rich history and craftsmanship. According to the companies, Experticity will create a gamified experience on...

CXPA announces Customer Experience Innovation award winners

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field of customer experience management, has announced the winners of its 2014 CX Innovation Awards: Akbank T.A.S., Cisco, National Car Rental, the...

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Convergence of the retail kind: The human touch