NRF comments on September job numbers

Following the announcement that U.S. employers added 103,000 jobs in September and that the unemployment rate remained unchanged at 9.1 percent, National Retail Federation President and CEO Matthew Shay issued the following statement: "While the September jobs numbers were better...

Best Buy announces its plans for 2011 holiday season

Best Buy has launched its holiday season by announcing a collection of offers that delivers what people say they want most from a retailer: competitively priced products, multi-channel convenience and selection, and service pre- and post-purchase. "We've devoted the past...

NRF launches campaign to push jobs, innovation and consumer value agenda

With the 2012 election season around the corner, the National Retail Federation has launched a first-of-its-kind major year-long advocacy campaign to advance a Jobs, Innovation, and Consumer Value Agenda on behalf of America's retail industry and the $2.48 trillion in...

FurstPerson launches Web-based retail-hiring solution

FurstPerson Inc., a provider of on-demand, pre-employment assessments and talent management solutions for customer contact organizations, today introduced an online retail hiring solution to help organizations identify high-quality employees with the ability to improve sales and service. The solution will...

Sears Holdings Corp. expands partnership with Creative Channel Services

Creative Channel Services (CCS), a retail marketing agency, has announced that it will expand its partnership with Sears Holdings Corp. by providing the CyberScholar employee-learning platform to five of the retailer's store brands that carry home appliances and consumer-electronics products....

Apple planning a secret retail employee meeting?

According to TG Daily.com, it is rumored that Apple will hold meetings with its retail store employees to introduce product changes and additions. Popular Apple blogs are presuming that one of the new products is a line of Macbooks that...

Checkpoint Systems launches online training for retail store operations

Checkpoint Systems, Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry and its supply chain, has launched Checkpoint Academy, an on-line training school designed to help retailers maximize the effectiveness of their...

Report: In an online world, retail stores still crucial

Three out of four global communications providers plan to open more communication provider-owned retail stores over the next two years and must cultivate an improved customer-focused experience to succeed, according to research by Accenture.Accenture surveyed senior executives at the world's...

Casual Male taps Headway for national recruitment

Headway Corporate Resources, a North American workforce solutions provider, has announced its recruitment solution partnership with Casual Male Retail Group, an international specialty retailer of big and tall men’s apparel. Headway’s recruitment strategies, combined with its technology-driven sourcing and assessment...

Retail Doc to lead interactive session at Retail Customer Experience Executive Summit

Bob Phibbs, retail training guru and author of "The Retail Doctor's Guide to Growing Your Business," will lead an interactive session on the first full morning of the Retail Customer Experience Executive Summit, August 1-3 at the Westin Chicago Northwest...

Survey: Retailers focusing on leadership development, diversity to nurture talent

Deloitte and the National Retail Federation (NRF) have released the results of a comprehensive survey designed to provide an in-depth look into where retailers are succeeding on the talent front. The survey results also reveal gaps that present opportunities for...

Survey: Retail employees not giving good customer service, despite tough job market

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not providing high-level customer service, according to data from The SALT & Pepper Group's new Retail...

At the Microsoft store, staffers break into song and dance

Blogger Brad Slavin recently wrote about a visit to the Shops at Mission Viejo mall, which is notable as one of the locations for the new Microsoft retail stores. And while he wasn't expecting too much — "I half expected...

Walmart under fire for sick leave policy

Punishing workers for taking sick leave puts Walmart on track to be a major spreader of swine flu this fall, according to a new report by the National Labor Committee. The retail giant gives workers demerits and deducts pay for...

Best Buy CEO: Low prices are 'table stakes' for retailers

Customers care about low prices, but they want a lot more from their retailers than just the best deal. That's the assertion of Brian Dunn, CEO of Best Buy, in a guest blog post for CNBC. Dunn says that having the lowest price is just a starting point, and represents "table stakes" for companies such as his.

Performance Bicycle selects 3point5.com for online retail training

Performance Bicycle, the nation's largest specialty bike retailer, announced that it has selected 3point5.com to provide online training for its retail salespeople. 3point5.com specializes in developing online education, training and incentive programs for leading brands in sporting goods and related consumer product industries.

Kronos index shows signs of recovery in retail hiring

CHELMSFORD, Mass. — Kronos Incorporated has unveiled the first installment of its Kronos Retail Labor Index, a family of metrics and indices that analyze the relationship between the demand and supply sides of the labor market within the U.S.

New research dissects what makes a 'wow experience'

A new survey from The Verde Group and the Retail Council of Canada says that most shoppers — just slightly more than 50 percent — have had a great retail experience in the past six months. What exactly made those...

Staples selects RedPrairie for supply chain, workforce management

MILWAUKEE, Wis. — RedPrairie Corp., a productivity software provider, announced today that Staples, the world's largest office products company, has selected RedPrairie's Workforce Management solution to provide support for labor across Staples' U.S. retail supply chain operations.

Red Book reveals latest version of store execution management tool

ENGLEWOOD, Colo. — Red Book Solutions today revealed the latest version of Source-2-Source, a solution focused solely on store-level task completion. Paired with The Manager's Red Book, this solution embodies industry best practices to coordinate between store-level execution plans and...

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Why Levi's isn't acting its age when it comes to retail customer experience