Lack of training leads to data security threats

CIO: A large number of employees copy secure data to USB drives or turn off security settings in mobile devices like laptops, which could put a company's data at risk, according to a survey released by Ponemon Institute on Wednesday....

Many retailers struggle, but Walmart is hiring

Forbes: While many employers are firing, Wal-Mart is hiring. The retailer says it plans to create 22,000 U.S.

Zenhire, Associates Interactive offer pre-hire training tool

BUFFALO, N.Y. — Retail training firm Associates Interactive has announced that it will develop customized training programs for Zenhire Inc., a provider of online networked HR collaboration and search tool solutions. The partnership will bring training into the staffing process,...

Four ways to engage employees while holding down costs

INDIANAPOLIS — Organizations are struggling to meet the needs of their customers while holding down costs, which is resulting in salary freezes, discontinued 401(k) matches and layoffs. In the retail industry alone, employment fell by 45,000 in January and by 592,000 since a peak in November 2007, according to the Bureau of Labor Statistics.

Village Pantry revamps employee training system

Convenience Store News: Indianapolis-based Village Pantry sought to revamp its on-the-job training with a solution that provided consistent, high-quality results for its nearly 200 c-stores, without an in-house department. "One extreme was basically having no program, just on-the-job training with...

Study: Retailers should pay more for top-notch workers

Innovations Report: As resources become tighter, managers in the retail service sector are searching for ways to be more efficient and one place they should look is their hiring practices, says a University of South Carolina industrial-organizational psychologist. Rob Ployhart,...

Training customer service staff - with a PSP video game

BEVERLY HILLS, Calif. — Hilton Garden Inn today announced the launch of its training program, Ultimate Team Play for PSP. After an intense introductory session at the 2009 Hilton Garden Inn General Managers Conference now underway in Austin, each hotel...

Employee training is no luxury — it's a necessity

Kansas.com: Though there is never a good time for an economic downturn, now is especially poor timing. Many companies are already experiencing huge gaps in skilled and knowledgeable workers.

Behind the scenes: A closer look at employee training

Engagement, relevance lead to effective training in a melting-pot workforce.

New program helps troubled kids get into retail jobs

The Scotsman: Dozens of youngsters from disadvantaged backgrounds have been signed up for a new retail academy in Edinburgh to learn how to be shop workers. The training program, Get Into Retail, aims to help those who have faced barriers...

Lagging economy means fewer seasonal jobs

The Virginian-Pilot: As the troubled economy has dragged down sales, many retailers have curtailed hiring for the holiday season, expecting to handle less store traffic and seeking to save the added labor expense. In October, the retail industry added 65,900...

NRF, Retail Customer Experience announce pavilion partnership

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation have announced a partnership to design and launch the Customer Experience Pavilion at NRF's 98th Annual Convention & Expo, to be held Jan. 11‐14, 2009, at Jacob Javits Center in New York.

Retailers reprogram workers in efficiency push

Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and for how long. When saleswoman Nyla Houser types her code number into a cash...

Using online game, Best Buy amps employees on new service

MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh followed by "too many to count." This raises, of course, the potential...

Culturing a customer-friendly environment

How sensitive are you to differences in ethnicity?

Blog: Employees do what is measured, incented and celebrated

Customer Experience Matters: Some executives struggle to understand why their company doesn't deliver better experiences to customers. But it shouldn't be such a big mystery.

In the holiday spirit

Customer experience wasn't the strongest branch on the tree in 2007. Here are a few tips to help you improve this time around.

New report details ROI for in-store digital signage

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that uses real-world numbers to estimate ROI and benefits for various types of retail. "The one question that gets...

Shortlist announced for 2008 European Retail Solutions Awards

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in London. The ERSAs are "focused on recognizing retailers and suppliers for excellence and innovation...

Tesco to offer bachelor's degree in retail management, shelf-stacking

Daily Mail (U.K.): Tesco plans to offer degrees in the art of shelf-stacking and retail management. It wants the two-year course to be recognized as the national qualification for store managers.

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