How retailers can avoid striking out during the World Series

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer demand, provide the correct products and deliver an enhanced customer experience.

Are your customers' experiences profoundly remarkable?

Are your customers' experiences profoundly remarkable?

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.

3 tips to make sure your CX doesn't take a summer break

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.

How brick-and-mortar retailers can attract business in an e-commerce world

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up the customer relationship.

How email can help retailers stay customer focused

How email can help retailers stay customer focused

Will Devlin, senior director of marketing for MessageGears, offers up three ways retail marketing leaders can tap email to drive growth.

Why retailers must be an authentic, trustworthy organization

Why retailers must be an authentic, trustworthy organization

Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do unexpected favors for customers.

Amazon Prime Day boosts overall online sales, retail activity

Amazon Prime Day boosts overall online sales, retail activity

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all online retailers.

Amazon Prime Day kicks off with big sales, but Target not sitting idle

Amazon Prime Day kicks off with big sales, but Target not sitting idle

As Prime Day arrives Monday, expanded this year a bit to 36 hours, at least one retail competitor is fighting back.

How Carnival Cruise is taking customer experience to the next level

How Carnival Cruise is taking customer experience to the next level

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Networld Media Group launches World of Money daily

Networld Media Group launches World of Money daily

This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the transfer of value.

Catch the highlights from ICX Summit

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the exciting technology and insight shared during the three-day event.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

How to make the shopper's buying experience a competitive differentiator

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the right platform and at the right time.

Hurdling obstacles in retail kiosk deployments

Hurdling obstacles in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by watching and listening to a webinar sponsored by CompuCom and hosted by Tulip Retail.

ICX Summit exhibitors showcase tech innovation

ICX Summit exhibitors showcase tech innovation

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on demonstrations of customer engagement technology.

Why the 'endless aisle' works for the customer and the retailer

Why the 'endless aisle' works for the customer and the retailer

Consumers want more products and fast access to products. Retailers want to sell as much product as possible. An endless aisle strategy can deliver on both but retailers need to ensure the customer experience is well thought out, according to experts.

Why the future of retail belongs to visual discovery

Why the future of retail belongs to visual discovery

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food, apparel and home décor.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Kagan: Grocery kicking to high gear with e-commerce, home delivery

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.

Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

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