Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

How Ocado masters e-commerce grocery in the UK

How Ocado masters e-commerce grocery in the UK

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K. Tim Steiner of Ocado, the U.K.'s leading e-commerce grocer, says the right combination of benefits has evaded e-commerce grocery in the U.S.

Diamond retailer taps blockchain to drive transparency in customer experience

Diamond retailer taps blockchain to drive transparency in customer experience

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate jewels from mine to market to provide transparency to consumers and shoppers.

Lessons in

Lessons in "goodwill" and the power of people

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Ulta Beauty tackles retail change by embracing change

Ulta Beauty tackles retail change by embracing change

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company relishes the opportunity to meet consumers' expanding and growing needs.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Kagan: How Best Buy transformed itself for success

Kagan: How Best Buy transformed itself for success

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.

Sephora shares tips, insight on crafting a retail customer personalization strategy

Sephora shares tips, insight on crafting a retail customer personalization strategy

Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while technology is critical it's not the only big strategy ingredient and why mobile is playing a huge role today.

Should retailers try to out-Amazon Amazon?

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands, she says, need to delight customers at every stage of the buying lifecycle.

Why the best retail omnichannel experience is an invisible one

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have no cross-channel strategy in place and that needs to change.

Wayfair launches one-day Way Day retail shopping experience

Wayfair launches one-day Way Day retail shopping experience

There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday' shopping event as customers want free fast shipping and an easy way to shop.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

A new purpose for in-store retail in 2018: customer delight

A new purpose for in-store retail in 2018: customer delight

Justin Jones and Ashley Welch, co-founders of Somersault Innovation, explain the focus of in-store retail and why it's all about creating 'Cathy' moments -- moments of delight for your customers.

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

Bryan Pearson maps out seven ways a mini-mall within a store retail strategy would change the shopper's path to purchase.

5 retail lessons learned from the upcoming lingerie wars

5 retail lessons learned from the upcoming lingerie wars

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Mall of America embracing chatbot to boost retail customer experience

Mall of America embracing chatbot to boost retail customer experience

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology strategy.

Macy's revival means plenty in store for Star Reward members

Macy's revival means plenty in store for Star Reward members

Bryan Pearson believes credit for a Macy's recovery will likely go to a combination of strategic practices.

Digital transformation a reality for grocery brands, retailers

Digital transformation a reality for grocery brands, retailers

Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this, they are sharing data more and undertaking actions to ensure their employees are capable of using digital technology.

Apparel retailers invest in online experience, customer satisfaction

Apparel retailers invest in online experience, customer satisfaction

Sunil Mirani, co-founder and CEO at Ugam, explains why successful retailers are those using data to deliver personalization in a meaningful way. They are not focused just on the purchase, but also on customer satisfaction after the purchase.

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