Hudson's Bay takes Ivanka Trump fashion off the shelves

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall. The decision, according to a New York Post report, is due...

Amazon Prime members buy 100M items worldwide during Prime Day event

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours. Sales beat out Amazon's last Cyber Monday and Black Friday and even last year's Prime Day....

Build-A-Bear strives to make good on marketing promotion gone wrong

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count Your Candles” program. In fact, the experience left lots of parents angry and...

Gap expanding physidigital strategy across Old Navy stores

Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital. Customers can now checkout anywhere in a store, via mobile devices, and buy online and pick up at...

Amazon India tapping VR kiosks to promote Prime Day products

Amazon India will offer virtual reality kiosks in 10 locations to promote Prime Day next week, according to Venture Beat. Subbu Palaniappan, growth chief for Amazon Prime India, said the kiosks will promote Prime Day, July 16, a 36-hour sale...

Walmart debuts 3D virtual shopping tour, ‘buy the room’ features

Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings. One is a 3D virtual shopping tour and the second is a feature called "buy the room," which allows shoppers to...

Human nature big factor in retail customer loyalty, claims study

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer satisfaction. While technology is critical to the competitive effort, the human nature also plays a...

99 Ranch Market accepting Alipay at North American stores

99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items using Alipay's mobile wallet in-store, according to a press release. Beginning July 1,...

CVS Health expanding delivery service

CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99. The expanding options, according to a New York Post report, will bring a higher-fee in some...

Amazon creates a special Alexa for the hospitality industry

There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations. The hospitality-focused Amazon Echo, according to a New York Post report, will...

Under Armour taps flexReceipts to boost customer engagement after the sale

Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity. The technology will deliver content and product suggestions customized to each customer, according to a press release. The flexReceipts...

Consumers love dynamic pricing, reveals report

A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new report from Displaydata and Planet Retail RNG. Dynamic pricing is when retailers change...

AI in the mainstream but consumers demanding transparency

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 81 percent, expect companies to be transparent on how they're using it. Those findings, from Rich Relevance’s...

Survey: Consumers have clear expectations of bank brands' mobile apps

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their experience with the brand. Even more importantly, according to WillowTree, meeting these expectations has...

Report: Location data helping drive customer conversion

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer conversion and digital initiatives. Those are the findings of a new report from Blis and WBR Insights that polled...

Study: Discount disruption impacting shopper loyalty

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from tcc global. The study stated a crowded and challenging market is driving consumer ambivalence and loyalty...

Target makes beauty shopping a bit easier

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands. It's taking a three-pronged approach to make product exploration and discovery easy that blends physical and digital to drive shopping convenience, according to a...

Starbucks is top mobile loyalty app with consumers, reveals survey

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to a new survey from The Manifest. The Manifest, which is a business news and how-to-guide...

The personalized retail feeling isn't too personal, reveals consumer research

Less than half, 40 percent, of personalized messaging by brands feels personal to consumers and it's likely because retailer's aren't taking all the needed customer data into consideration. A McKinsey Consumer Research survey reveals that country, gender, age and business...

India ripe market for Amazon grocery, household product sales

Grocery items and household products will likely account for over half of Amazon's India business in the next five years and are already the largest category on Amazon in regard to what’s selling in India. Such growth will likely lead...

Showing (1 - 20) of 1435

Get the latest news & insights


News

Resources

Trending

Features

Franchise leaders share secrets of success and where customer experience plays in