Why delivery is playing a starring role in the retail customer experience

Why delivery is playing a starring role in the retail customer experience

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be left in the dust. Experts offer insight and tips are making sure that doesn't happen.

Lessons in

Lessons in "goodwill" and the power of people

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Ulta Beauty tackles retail change by embracing change

Ulta Beauty tackles retail change by embracing change

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company relishes the opportunity to meet consumers' expanding and growing needs.

3 ways to boost the mobile e-commerce experience

3 ways to boost the mobile e-commerce experience

Scott Voigt, FullStory founder and CEO, explains that while desktop may still be the dominant retail channel, mobile is shifting from a research device to a purchasing tool.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Kagan: How Best Buy transformed itself for success

Kagan: How Best Buy transformed itself for success

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.

Should retailers try to out-Amazon Amazon?

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands, she says, need to delight customers at every stage of the buying lifecycle.

Why the best retail omnichannel experience is an invisible one

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have no cross-channel strategy in place and that needs to change.

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase Amazon's annual Prime membership fee by $20.

How Target is embracing the human touch to beat the competition

How Target is embracing the human touch to beat the competition

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its digital infrastructure to meet the needs of changing shopping habits.

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.

How major mergers are changing your favorite private brands

How major mergers are changing your favorite private brands

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

How to boost retail operational efficiency via process management

How to boost retail operational efficiency via process management

Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume, low-margin sectors.

Mall of America embracing chatbot to boost retail customer experience

Mall of America embracing chatbot to boost retail customer experience

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology strategy.

Mobile payment: Redefining the customer experience for unattended retail

Mobile payment: Redefining the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

Apparel retailers invest in online experience, customer satisfaction

Apparel retailers invest in online experience, customer satisfaction

Sunil Mirani, co-founder and CEO at Ugam, explains why successful retailers are those using data to deliver personalization in a meaningful way. They are not focused just on the purchase, but also on customer satisfaction after the purchase.

Researchers predict ‘tipping point’ for grocery e-commerce to arrive in 2025

Researchers predict ‘tipping point’ for grocery e-commerce to arrive in 2025

Changing demographics, a collaboration among retailers and "pure play" digital merchants and dedicated staffing to support e-commerce are among the factors that experts believe will facilitate the transition taking place in the grocery sector.

Lowe's debuts 'view in your space' AR experience

Lowe's debuts 'view in your space' AR experience

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Lowe's, Poshmark are improving customer experience via digital innovation

Lowe's, Poshmark are improving customer experience via digital innovation

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer satisfaction, loyalty and sales.

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