Employing a Single Customer View

Retailers have more information about their customers than ever before. The key, though, is to be able to have a 360 degree view of each customer in a way that provides value.

Type: White Paper

Sponsor: Pitney Bowes


The Convergence of the Connected Consumer and Omni-channel Retailing

The proliferation of smartphones and tablets means consumers are more connected than ever. Learn how to take advantage of new technologies to increase ROI.

Type: Guide

Sponsor: Frank Mayer and Associates, Inc.


Optimize your selling channels

Matching customer information with where they are located to help retailers make better decisions and maximize their revenue.

Type: White Paper

Sponsor: Pitney Bowes


Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: HP Inc.


2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience


Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Type: White Paper

Sponsor: HP Inc.


2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical votes based on their influence and impact on customer experience, and the results can be found in this free 47-page report.

Type: Special Report

Sponsor: RetailCustomerExperience


Luxury Apparel Leader Empowers Sales Agents to Thrive, Gets Ready for Growth

In an effort to maximize sales agent performance and loyalty, boost customer satisfaction, and prepare the company for growth, The Worth Collection replaced all of its disparate business software systems with an integrated solution.

Type: Case Study

Sponsor: Windows Embedded


2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Type: Guide

Sponsor: RetailCustomerExperience


Building Multi-Channel Customer Satisfaction and Loyalty

Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented – and potentially damaged – by other stages of the customer experience. A multi-channel retailer that truly understands the value...

Type: Case Study

Sponsor: CFI Group USA, LLC


How Retailers Win with Analytics

Technology has made it easy for retailers to gather an abundance of data about their operations, but knowing how to make sense of that data isn't always so clear.

Type: White Paper


4 Steps to Make the Most of your Guest Mobile Wi-Fi

If you’re not on board with Guest Mobile Wi-Fi, chances are good you’ll get left in the digital dust. As Wi-Fi proliferates and shoppers expect nothing less than convenient access and easy engagement, it creates a series of questions for brick-and-mortar retailers.

Type: White Paper



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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.

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