Seamless Cross-Chanenel Sales: Knowing Customers at Every Touchpoint

The first step in creating a compelling retail multichannel experience is to truly know your customer.

Type: White Paper

Sponsor: Pitney Bowes


The Convergence of the Connected Consumer and Omni-channel Retailing

The proliferation of smartphones and tablets means consumers are more connected than ever. Learn how to take advantage of new technologies to increase ROI.

Type: Guide

Sponsor: Frank Mayer and Associates, Inc.


Benefits of an Omnichannel Digital Strategy

Companies with strong omnichannel customer engagement strategies retain 89% of their customers, compared with 33% for companies with weak omnichannel strategies. For retailers to thrive in today’s market, they will need to implement a strategy that incorporates all of their sales channels into a single seamless experience. 

Type: White Paper

Sponsor: Smart Traffik


In-store analytics: Build on the understanding of your customers, to create an engaging in-store experience and boost your ROI.

Generating in-store traffic is the goal of all distribution players. This goal can be achieved through proven online strategies, where the gathered data enables brands and retailers to better understand shoppers, their expectations, and optimize their experience. Discover new ways to do so.

Type: Case Study

Sponsor: Smart Traffik


SHIP FROM STORE or how to use your POS as a strategic asset for logistics

A positive delivery experience would encourage more than 90% of customers to shop with a retailer again. Today, it has become essential for distributors to meet the market requirements. Connecting various distribution channels has been identified as a good alternative, by distribution players, to optimize the supply chain management.

Type: Case Study

Sponsor: Smart Traffik


A new experience of the retail world, by Smart Traffik

90% of retail purchases still happen in Brick and mortar. The store experience is still the preferred way of shopping. But being digitally savvy, shoppers have access to internet anywhere, anytime, they are constantly connected. And this inevitably changes the way they shop. Find out todays market trends in this White Paper!

Type: White Paper

Sponsor: Smart Traffik


Employing a Single Customer View

Retailers have more information about their customers than ever before. The key, though, is to be able to have a 360 degree view of each customer in a way that provides value.

Type: White Paper

Sponsor: Pitney Bowes


Omnichannel Customer Care Playbook: The Technology Equation

Download this playbook from Retail Dive to learn the omnichannel customer care trends, technologies, and innovations that improve loyalty, increase sales and boost your bottom line.

Type: White Paper

Sponsor: Radial


Optimize your selling channels

Matching customer information with where they are located to help retailers make better decisions and maximize their revenue.

Type: White Paper

Sponsor: Pitney Bowes


Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: HP Inc.


2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience


Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Type: White Paper

Sponsor: HP Inc.



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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.

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