'Interesting times' highlight ICX Summit 2017

'Interesting times' highlight ICX Summit 2017

Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.

7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)

7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)

Consumers overwhelmingly want more technology in brick-and-mortar stores. And with more consumers willing to show up and shop at stores that have it — beefing up technology is a no-brainer in the face of increasing online retail competition.

Vending/micro market veteran ready to take on Amazon Go

Vending/micro market veteran ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Micro markets vs traditional vending machines

Micro markets vs traditional vending machines

In many offices, micro markets are starting to pop up. They are essentially 'convenience stores at the office', that provide freshly prepared lunches, healthy snacks and drinks that employees can purchase. They are beginning to challenge traditional vending machines.

KMC November Top 5: Prelude to the future

KMC November Top 5: Prelude to the future

November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends that may revolutionize the kiosk industry.

The benefits of bill payment kiosks

The benefits of bill payment kiosks

In the retail industry, competition has forced many business owners to differentiate themselves from their competitors, by offering unique products and services. It’s all about adding value, and businesses striving to do this often overlook an affordable, low maintenance alternative – the bill payment kiosk.

The use of digital signage as a wayfinding solution

The use of digital signage as a wayfinding solution

A study conducted by SignAd Network found that "digital video in public venues reaches more Americans each month than online videos." It's no surprise then, that many have taken this effective advertising medium and utilized it in an alternative way to provide a new service – wayfinding or directional signage.

The self-service kiosk – one of the key elements of the micro market concept

The self-service kiosk – one of the key elements of the micro market concept

Micro markets can be described as a convenience store at the office, one that provides lunch, snacks and drinks that employees can purchase. What makes micro markets so unique, is not only the convenience of an accessible and often healthy lunch option, but the fact that they utilize a self-service model.

Health care solutions developed with the patient in mind

Health care solutions developed with the patient in mind

It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – "How can a patient's experience of the health care system be improved?" Therefore, any solution developed should be based on the patient's well-being, comfort and convenience.

Paul Price to keynote Interactive Customer Experience Summit

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

Access to the world via public Internet kiosks

Access to the world via public Internet kiosks

Public internet kiosks can be customized or standard, and can be ruggedized in order to accommodate the demands of heavy usage.

Interactive kiosks are making an impact in schools

Interactive kiosks are making an impact in schools

There is no doubt that technology has infiltrated our schools and I am happy that it did. I'm in my thirties, and the school I attended was vastly different from my nine-year-old's school.

Are interactive kiosks really effective?

Are interactive kiosks really effective?

It seems that the word "interactive" is being used in various forums and mediums. But what makes interactivity so important, especially when it comes to kiosk design? In the simplest terms, I think we can all agree that in this...

Technology meets beauty in a New York subway station

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Can you afford to ignore cash in your kiosks?

Can you afford to ignore cash in your kiosks?

Although payment options abound, cash should remain part of your business operation.

Are self-service kiosks our answer to convenience?

Are self-service kiosks our answer to convenience?

Convenience has become an important factor in our daily lives increasing consumer demand for self?service options.

Staples tacks on digital signage, kiosks to omnichannel stores

Staples tacks on digital signage, kiosks to omnichannel stores

Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The in-store solution allows customers to replicate the online shopping experience of one of the country's largest Internet retailers within the company's brick-and-mortar locations.  

CVS iPad app offers a virtual shopping experience

CVS iPad app offers a virtual shopping experience

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Target's price matching: Revolutionary or redundant?

Target's price matching: Revolutionary or redundant?

Deciding whether to match online prices with brick-and-mortar benefits is a growing retail conundrum.

CETW12: 5 Things to look for at CETW NYC

CETW12: 5 Things to look for at CETW NYC

CETW in New York City is set to open; here's what to look for this year.

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