How Mystery Shopping can Supercharge Your Marketing and Training

How Mystery Shopping can Supercharge Your Marketing and Training

By dramatically improving product quality and the customer experience, mystery shopping could be called the ultimate brand insurance.

Type: White Paper




M&T Bank Corporation

M&T Bank Corporation

M&T Bank turns to HughesON™ managed network services to ensure business continuity and 24/7 customer care at its branches and ATM locations.

Type: White Paper

Sponsor: Hughes


Analyst View: Managed SD-WAN – Delivering a Better Experience for Highly Distributed Organizations

Analyst View: Managed SD-WAN – Delivering a Better Experience for Highly Distributed Organizations

Delivering a Better Experience for Highly Distributed Organizations

Type: White Paper

Sponsor: Hughes


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FEATURES


How to turn angry customers into customer evangelists

How to turn angry customers into customer evangelists

Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the company but also makes the customer feel like part of the team.

Have you experienced your customer experience - as a customer?

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

Mystery shopping professional conference coming this fall

Mystery shopping professional conference coming this fall

Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the largest conferences for mystery shopping providers. The event will allow participants to share thoughts...

Commentary: Lessons learned from mystery shopping

Commentary: Lessons learned from mystery shopping

Mystery shopping has helped c-stores protect their bottom lines by ensuring attentiveness to the shopper.

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Mystery Shopping topics, observations and case studies on Retail Customer Experience.

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